Help: videos playing in Premiere Pro faster than they are

[spencer_6873]

I'm fairly new to video editing in Premiere Pro, and am trying to use it to create social media videos with video of me commentating sports, while dubbing in the audio of my commentary from a separate audio file.

I just uploaded a video into Premiere Pro, but when I drop the video in and begin playing it, it plays faster than if I just play the video in my computer's regular media player. I've changed the input settings, ensured the playback speed isn't set to more than 100% but it still plays like it's on fast forward. Is there some way to fix this without having to surgically pick apart the playback speed, which makes it harder to exactly sync up my audio and video files together?

[Ann Bens]

Make sure Default Input in the Audio Hardware in the Preferences is set to none

[spencer_6873]

Yes I've already done this, and it didn't fix the issue.

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

[Warren Heaton]

What format is the video?  For example, H264 mp4 or PorRes QuickTime.  What device is the video being recorded on or captured on?