Help with remove background

[martac59617407]

Hi,

When using the ultra inlay effect to remove a green background, it does not detect the green color, 
it appears to me as black and does not remove the background.
Attachment capture so that you understand better. When you select the green 
background you see with the eyedropper, 
it appears as shown.

Could someone tell me how to fix it?

Thank you

[Peru Bob]

Try resetting the preferences:
https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

[martac59617407]

I reseted preferences and workspace. I updated graphics driver, too.

But it doesn't work. 

[Peru Bob]

Did you try rolling back the driver?

[martac59617407]

Yes, but it doesn't work

[R Neil Haugen]

I'm assuming you clicked on the eye-dropper sampler tool, clicked in the green of the background, and nothing showed in the effect?

Neil

[martac59617407]

Exactly, when I click on eye-dropper sampler tool and in the green blackground, don't detects green, appears black and effect doesn't work

[Ann Bens]

Try a new project with a different clip.

[martac59617407]

it doesn't works with any project

I tried in a old project and in this video can you see what happens

[Ann Bens]

Remove all effects and try again.

[martac59617407]

When i removed all effects and apply it again, still happens