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Known Participant
February 5, 2021
Question

How to fix Selector: 9 Error code: 3 Render Errors

  • February 5, 2021
  • 8 replies
  • 13597 views

I'm a patient guy but I am becoming extremely concerned that large numbers of users are hitting a brick wall with this one.

 

By the way, if you want to know how to fix this issue, go to the last couple of lines of this note. I recommend the Premiere team addressed this issue with us publically so we have a steer as to how long we need to wait for a fix.

 

My render issues started at the end of December 2020. The only thing I did at about that time was to change my workflow by Ingesting my footage for faster editing since I create between 3 and 4 videos per week sometimes with 1,000% speed ramps. Playing that back inside Adobe was tough on resources (although my WIndows 10 PC has massive spec).

 

So (like you probably have already done), initially I would check where the claimed timecode issue was and I would either remove a transition or trim the timeline by 1-frame, thinking that I had some weird issue with the footage.

 

But I noticed that by rendering the same project over-and-over again, the errors would be at different timecodes. Have you noticed that too?

 

To "cure" the problem, I started from scratch, updated everything including the GTX 1080 ti drivers and created a fresh adobe project. Cleared the cache, etc. etc. 

 

I was convinced that this would solve my issue since I have a boiler-plate template project that I re-used that has my sting / logo at the front of the project and some close of fmusic / title thing at the end.  So I re-created all this inside a brand new project with the latest version of Premiere and Encoder last night in case I was moving the "imaginary" issue from project to project.

 

However, the issue still exists. 

 

It's important to note that the timecode is different each time I render - even though as a test, I have not edited anything on the timeline:

 

Writing file type: H264
Around timecode: 00:03:00:15 - 00:03:00:23
Component: H.264 of type Exporter
Selector: 9
Error code: 3

 

I tried three more times and get errors at:

 

Around timecode: 00:08:18:17 - 00:08:18:18

Around timecode: 00:08:34:25 - 00:08:34:26

Around timecode: 00:07:01:58 - 00:07:02:05

 

If I keep rendering, I know it will eventually just complete.

 

And previous projects that HAVE rendered successfully in the past, can also fail. But sometimes don't.

 

This brand new test project that I have created is only 8:04 long, so I have no idea why it has an error longer than the timeline  (In and Out points were selected for render).

 

But I digress.

 

I have created 691 public video projects with Adobe Premiere and in the main, it has done its job. I have lived through the main errors that were normally fixed on the next release (well, maybe the one after) but this time though, my production schedule is being severely impacted. I have worked with computers for 42 years. I own a digital media company. I know my marbles. I generally know what direction to go in to fix an issue. But "Selector: 9 Error code: 3" as an error tells me very little apart from Google telling me that other folks experiencing the same thing - and some extremly random answers from very clever people that have a blinkered approach to life - that in the main also do not work. I have plenty of resources with (mirrored SSD) space, 64Gb memory and a good GPU.

 

The real problem we all have is that we have invested our TIME in understanding our chosen editor. The reason we all don't abandon Premiere overnight is that most of us are busy, we have a punishing YouTube schedule to work with and the thought of starting over again fills me with dread. I have a ton of other stuff I always need to do, not learn a new tool. But eventually the patient man will snap and he'll take that gut wrenching decision to download another editor, not far from a google search (so far, I have resisted).

 

By the way, my project has just (finally) completed rendering successfully by switching off the GPU. That will probably cure your issue although the render will take a LONG time to complete (I render at 4k).

 

Or will it? Because whilst I edited this note, it has also completed by switching ON the GPU. So go figure and good luck.

 

Callum.

 

This topic has been closed for replies.

8 replies

Peru Bob
Community Expert
Community Expert
July 28, 2024

Try turning off Hardware encoding in the Video tab of the export settings.

francisb3018
Participant
March 25, 2022

The same error killed my patience level EVERY TIME!! But I found a SIMPLE and WORKING solution for this error.

 

When exporting,

1. Change the format from H.265 to HEVC(H.265)

2. Use preset: HEVC - Match Source - HLG

and Export

 

So far so good! Give it a try.

Participant
May 4, 2022

Was having this issue with a timeline of just an mp4 and a wav and this worked. Thank you!

Participant
November 14, 2021

What I found was the solution for me when I encountered this error was a bad audio file.  Let me be clearer, I seen that the failure seemed to happen in the audio portion of the processing, audio code was 00:00:00:00 so i looked at the files and each one to see what was different.  what i found was one audio file which was enhanced using essential sound was selected to be at 50Hz as opposed to 60Hz like the rest.  

Once I found and fixed that I was able to get past that error.  

What worked for me may or may not work for you but I would reccommend checking the files being rendered and search for differences like above.  Its time consuming but worth it when you find it.

kojif66493776
Participating Frequently
August 13, 2021

This is the only error that I see persisting over many updates (at this point, at least 2 years) of Premiere, and it occurs unpredictably and resolves unpredictably.  I have not found (despite much trying) any permanent solution, or any solution at all really, to this problem.

 

Has Adobe officially responded to this error?  For me, this is THE ERROR that makes me want to switch from Premiere to another video editing program.  When it strikes, there's nothing to do but hope it spontaneously resolves, and aside from the stress/frustration/time lost, it just makes me feel that Premiere is not dependable.

 

Right now I'm on my third day of trying to export a 12 minute 4K video that I COULD export in 1080p once (so there can't be any major issues, right?) but I still can't get past the dreaded Selector 9.  

 

Again, has Adobe officially responded to this?  Are they just unable to successfully solve this?

 

I would imagine that they would prioritize problems that effectively prevent video editors from actually exporting their videos.  A glitch here and there is one thing, but this stops us from doing what we need to do reliably.

Kevin-Monahan
Community Manager
Community Manager
August 13, 2021

Koji,

This post is now 6 months old and the OP has moved on. Shall I branch out your case?

We have little to go on with your case. Without your system info or info on your media, we can't help. We don't know anything about your sequence. If it's long or short. If it has any effects. Is it 4K? Is is scaled to HD? 

 

At this point it's all a guess. Not saying this is you, however, there are many things that can can go wrong with these kinds of errors and export and they are usually related to either a random bad clip or you have been using highly compressed/mobile phone/drone/ripped/streamed VFR and/or 4K media that is not conformed to a standard editing codec. This video is unsuitable for editing in Premiere Pro and needs to be conformed/transcoded or have proxies created for them.

The other issue is that many have computer systems that are often not optimized very well for editing, especially with  footage carrying heavy effects and color correction. With non-standard footage, the issue is exacerbated. This also happens, like a lot of times to those with underpowered laptops with hard drives that are not optimized for media production.

 

A lot of the time, people that are not mindful of these things are those that have the most problems with export failures. It's a pain, but you can work around the issue if you face the issues head on.

 

If you have something different going on, please let us know.

 

Let us know more. 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
R Neil Haugen
Legend
February 25, 2021

I would like @Trent Happel to check this thread out if possible.

 

Neil

Everyone's mileage always varies ...
Kevin-Monahan
Community Manager
Community Manager
February 9, 2021

Callum,

Try a clean reinstallation of NVIDIA Studio driver. The previous game ready driver caused conflicts. That one is the one you might have installed.  

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
Known Participant
February 10, 2021

Hey Kevin, 

 

Right. I wonder if I can "uninstall" the one I have?

 

Not at my desk right now but I'll spend some time tonight on it (on my birthday : )

 

C.

 

Jeff Bellune
Legend
February 8, 2021

A couple thoughts from the cheap seats:

  • Have you updated your Nvidia drivers recently? If so, make sure they are the Studio drivers and not the gaming drivers.
  • If you have a full-featured Intel CPU that supports hardware encoding of H.264, please make sure that if you enable it in your export dialog that it plays nice with these two settings:

Known Participant
February 9, 2021

That's interesting. I didn't know there was a difference.

 

1080ti GPU and I had a heck of a problem with the Nvidia website, trying to find the right ones in the first place..

 

Will have a look later - that's a good tip.

 

(Although, I exported 7 "shorts" last night and all bar one exported fine).

 

C.

 

R Neil Haugen
Legend
February 9, 2021

There's been a ton of threads on here over the last month dealing with crappy Nvidia game-ready drivers. So it's been rather well discussed.

 

On the Nvidia driver support site, you simply go through the list ... the OS & card type,  then down through the drop-downs. Just make sure you choose the Studio rather than the game-ready.

 

Then ... I do recommend during the installation de-selecting the "Geforce Experience" option, and then selecting the "clean install" option.

 

Most people are working fine with the latest studio driver, but some even then need to go back one driver.

 

Neil

Everyone's mileage always varies ...
Inspiring
February 5, 2021

Thanks Callum for posting this.

Similar issues suddenly this morning - I've got three important deadlines over the weekend and can't get anything exported.

Have tried to export as h.264 about 10 times now and it fails at different timecodes each time so it can't be a problem with the footage.

Unfortunately turning off hardware acceleration and restarting makes no difference for me.

I've had to go with a wmv which seems to have worked but obviosuly took 4 times as long!

All the best!

Known Participant
February 8, 2021

Never thought about .wmv. Good idea.

 

In which case there's something up with the coding for H.264.

 

Good luck!

 

Callum.