how to solve xmp disable proble while import media

[Raj31507799pb8e]

[Kevin-Monahan]

Hey there @Raj31507799pb8e,

I got your note. I hope you're doing fine today. Have you solved the issue, or are you still having problems? Have you tried 23.6 yet? If not, try it and let us know if it works better. I hope the community can assist you.

Thanks,
Kevin

[Raj31507799pb8e]

im fine , hope u r also doing good , thank you
no pro. is not solved but i have another clips to work so its fine thank
you
--
Rajnish K. Roy

[Kevin-Monahan]

Hey there @Raj31507799pb8e,

Nice to hear back from you. Glad you were able to work around your issue. Good job!

If you need further troubleshooting assistance, please contact assisted support directly to help you find a solution to his problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you. Let us know how they helped you so that the community can stay on top of the issue and to help others having trouble with the same problem.

Thanks,
Kevin