I recently upgraded to 25.4.0 and now the Luma Key effect says that it is offline.

[Editor Tom]

I recently upgraded to 25.4.0 and now the Luma Key effect says that it is offline.

[Dani_V.]

Hi @Editor Tom,

Thank you for reporting a problem and sorry for the issue. We need a few more details to help, please see How to Report a Problem.

What are your hardware and software specs? Did you upgrade from version 25.3?

Sorry for the frustration,
Dani

[Editor Tom]

• Issue – Luma Key effect is offline.
• Steps to reproduce – Upgraded to Premiere Pro 25.4.0
• Expected result – Fully functioning Premiere Pro
• Actual result – The Premiere Pro Luma Key was put offline in current projects and in new projects it will not add to a clip.
• Screen recording – If you think it might be helpful, include a recording of your screen, showing the issue.  
• Adobe Premiere Pro version – 25.4.0
• Operating system – masOS Sonoma 14.7.3
• GPU driver version (Windows only) –  
• Video format – If your issue is related to video playback or export, please let us know what format the video is in. Ideally, share with us a sample video.
• Comparative information helps us understand more about when the issue occurs: 
  • Effect if offline in all current projects 
  • In new projects I can not add the effct to clips.
  • The problem began when I upgraded to Premiere Pro 25.4.0

[Editor Tom]

I am running a M2 Max MacBook Pro with 64 GB and macOS Sonoma 14.7.3. I upgraded from 25.3 to 25.4. 

[VISHAL MADNAL]

Hello Adobe Team,

I recently updated Adobe Premiere Pro on my Mac, and since then I’m facing an issue with the Luma Key effect.

• The effect shows up in the Effects panel,

• But when I apply it to a clip, it doesn’t appear in the Effect Controls panel,

• Instead, it shows as “Offline” and is not visible/functional.

[Dani_V. · Accepted solution]

Thanks for the additional information @Editor Tom, have you tried to 'Reset plugin loading cache'? You can do this by holding down a modifier key (like shift) right when opening Premiere Pro and selecting the option from the Reset options dialog box. This is only affecting the effect itself right, the rest of the project and media are loading fine?

[starmoca_]

This worked for me!

[DJP2014]

Yep, worked here. Thanks!

[Editor Tom · Accepted solution]

Dani,

 Luma key is working after I reset the plugin loading cache, I learned somthing new today!

Thanks,

Tom

[Dani_V.]

Great to hear! Glad that worked @Editor Tom.