image distortion in fullscreen

[rene@studio6]

Hey,

I have a new Asus ROG Zephyrus Duo 15 SE  Laptop (windows10), which carries an AMD internal GPU and an NVIDIA RTX3070.

I am experiencing very strong image distortions (like vertical synchronisation?) when in fullscreen in Premiere. I don`t know if it is a Driver or Hardware Problem or Adobe, but the biggest problem I see in Premiere, that`s why I am posting here.

What happens is:

- in Fullscreen Premiere image distortion

- same video in Davinci: no problem

- 4k-Clip in Quicktimeplayer hardly runs

- same 4k-Clip in Windows Mediaplay: no problem

- In Windows-Settings: I can`t change the rate of the monitor. It`s stuck to 60hz

- In Nvidia-Settings all options to change resolution or refresh-rate don`t even appear.

Thanks for any ideas.

René

[Ann Bens]

Screenshots and what camera was used might help.

[rene@studio6]

I can`t take a screenshot of what happens, but recreated it  in photoshop to get an idea. Very strange though: I just tried video-screen-recording while playback (using the windows+G command). While I was recording, the error-effects disappeared. When stopping the screen-recording, the distortion was back again.

Tha camera-model doesn`t matter. It`s the same with H265, H264 Yotutube or ProRes-Recorded material on Ninja

[Ann Bens]

Camera does matter!!!

[rene@studio6]

If you say so:

- Fuji XT-4 internal recording

- Fuji XT-4 external recording on Ninja V in ProRes

- Fuji XT-3

- Youtube-Downloaded Material

- in After Effects created Animation without any camera-footage

.....

[rene@studio6]

Just to add:

I used NDI as output for premiere and used the ndi-input in another software to output on fullscreen and there the distortian was also gone. 

[caroline_edits]

Hey there,

I think this issue is fixed in our Beta version, would you be able to test it for us? Here's how to join the beta. We had an opportunity to better support H265 footage, and the improvement was recently added to Beta. 

[rene@studio6]

Hi Caroline,

thank you. I tried the Beta and it didn't help unfortunatelly.

[Sumeet Kumar Choubey]

Hi Reiner_M,

Thanks for confirming that. You mentioned that you are not experiencing the issue when previewing on an external display using NDI output. Is it happening specifically when previewing the timeline in full-screen view on the main laptop display?

Thanks,

Sumeet

[rene@studio6]

Exactly.

It is happening specifically when previewing the timeline (or the source-material) in fullscreen view on the laptop display AND on an external display (HDMI) as well.

(and especially in horizontal movements.)

[Peru Bob]

Make sure that you are using a Studio Driver, not a Game Driver.

[rene@studio6]

Yes, I think I did. I installed the latest Studio Driver (not Gamer) and also tried the latest Driver provided from Asus directly.

[Averdahl]

I am experiencing very strong image distortions (like vertical synchronisation?) when in fullscreen in Premiere. I don`t know if it is a Driver or Hardware Problem or Adobe, but the biggest problem I see in Premiere, that`s why I am posting here.

By rene@studio6

Close Premiere Pro and open Nvidia Control panel and go to the Program Settings tab and select Adobe Premiere and set Vertical sync to On and then click Apply to apply the settings.

[rene@studio6]

Also thanks - and also no luck.