Import a video is not working

[sebastienr8390801]

I did a record of mu computer screen using "apowersoft screen record" ans also recording my Iphone screen using the "screen record" feature available.

For an unknown reason when import those 2 the video are not working anymore:

Whereas the initial video is properly working:

Any help will be more than welcome.

Thanks in advance

Kind regards

[Dean_Utian]

I have read a thread with someone having an issue with iPhone screen recorded video. The solution was:
On your iPhone, go to Settings > Camera > Formats > change "High Efficiency" to "Most Compatible.

For the 'apowersoft screen record', are there any options there in the output format or settings?

[sebastienr8390801]

Thanks fro the advice, but unfortunately still the same.

[jimh18875322]

Hey guys,

I'm having a similar issue over here after doing the latest update.

Video files look fine, but once I import them into Premiere they look like this.

I've already tried clearing my media cache, restarting my laptop, check for latest updates. I'm on a Dell XPS 15.

Hope someone can help us out here

[Averdahl]

I would update the graphic drivers of the computer. Update the Intel Downloads for Graphics Drivers and the drivers for the graphic card as well, Nvidia or AMD.

[Wes Howell]

Looks like Apowersoft has options to convert to popular formats with their built in converter.

I would recommend using this option to export more of a standardized format.You could also try something like Handbrake which is a popular 3rd party tool for converting various QT codecs.

Wes Howell

Premiere Pro Quality Engineering

[Ann Bens · Accepted solution]

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