Import and Export Tabs not available Premiere Pro

[JeanJean123]

When I am in a project and want to import assets, I cannot click on the Import tab at the top of the screen (under the File menu). I can see the word "Import," but nothing happens when I click on it. I can right-click in the project panel and import and I can click on File>Import, but I want to scrub through clips in the Import Media browser like we can when we first create a new project.

The Export button is also unavailable, even when I have the Timeline selected. Again, I can go to File>Export>Media and it's all available, but the Import and Export tabs at the top of the screen do nothing.

[Peru Bob · Accepted solution]

Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try creating a new project and import the old one into it.

[JeanJean123]

Resetting the preferences worked! I looked in Preferences before and couldn't find something that related to the issue. I didn't think of an overall reset. Thank you so much!

[Peru Bob]

You're welcome.