Import Error with MP4 Video File

Report · Jun 13, 2017

I am a beginner. I am getting this error on import of all files I record in the Geforce Experience software:

All the files play just fine in Windows. They are not corrupted. How do I import these files? Do I need to convert them into something else?

I have heard that this may relate to codecs, and that output from MediaInfo may be useful:

General

Complete name : D:\Geforce Videos\Orcs Must Die! Unchained Chinese Version\Banquet Hall Barricade Fiasco.mp4

Format : MPEG-4

Format profile : Base Media / Version 2

Codec ID : mp42 (mp41/isom)

File size : 11.1 GiB

Duration : 38 min 9 s

Overall bit rate : 41.8 Mb/s

Recorded date : 2017

Encoded date : UTC 2017-06-07 18:58:27

Tagged date : UTC 2017-06-07 18:58:27

Video

ID : 1

Format : AVC

Format/Info : Advanced Video Codec

Format profile : High@L4.2

Format settings, CABAC : Yes

Format settings, ReFrames : 1 frame

Format settings, GOP : M=1, N=30

Codec ID : avc1

Codec ID/Info : Advanced Video Coding

Duration : 38 min 9 s

Source duration : 38 min 9 s

Bit rate : 41.6 Mb/s

Width : 1 920 pixels

Height : 1 080 pixels

Display aspect ratio : 16:9

Frame rate mode : Variable

Frame rate : 59.075 FPS

Minimum frame rate : 0.202 FPS

Maximum frame rate : 82.418 FPS

Original frame rate : 60.000 FPS

Standard : PAL

Color space : YUV

Chroma subsampling : 4:2:0

Bit depth : 8 bits

Scan type : Progressive

Bits/(Pixel*Frame) : 0.340

Stream size : 11.1 GiB (100%)

Source stream size : 11.1 GiB (100%)

Encoded date : UTC 2017-06-07 18:58:27

Tagged date : UTC 2017-06-07 18:58:27

Color range : Limited

Color primaries : BT.601 NTSC

Transfer characteristics : BT.470 System M

Matrix coefficients : BT.601

mdhd_Duration : 2289748

Audio

ID : 2

Format : AAC

Format/Info : Advanced Audio Codec

Format profile : LC

Codec ID : 40

Duration : 38 min 9 s

Source duration : 38 min 2 s

Bit rate mode : Constant

Bit rate : 192 kb/s

Channel(s) : 2 channels

Channel positions : Front: L R

Sampling rate : 48.0 kHz

Frame rate : 46.875 FPS (1024 spf)

Compression mode : Lossy

Stream size : 51.3 MiB (0%)

Source stream size : 51.3 MiB (0%)

Encoded date : UTC 2017-06-07 18:58:27

Tagged date : UTC 2017-06-07 18:58:27

mdhd_Duration : 2289577

Report · Jun 13, 2017

>Frame rate mode : Variable

Will not edit in Premiere Pro, you need a constant frame rate

convert to constant frame rate with https://handbrake.fr/ open source transcoder/converter

Report · Jun 17, 2017

Thank you John. I have converted with Handbrake at 30/60/120 FPS, but on all versions the audio goes out of synch with the video. It does load into Premiere now, but the footage is unusable because of this desynch.

Do you have any idea what I might be able to do to fix this desynching problem? The original file plays with perfect synch. The converted files go progressively out of synch, with the audio running ahead by around 10 seconds at the end.

Report · Jun 13, 2017

Hi,

Mobile phones, Web Cams & Screen capturing applications often uses Variable Frame Rate Recording, which is not supported in Premiere Pro. Many users also experience audio sync issue with variable frame rate material.

As suggested by John (above) transcode/convert your footage to a Constant Frame rate and re-import in Premiere Pro.

Transcode/Convert in HandBrake.

Thanks,

Kulpreet Singh

Import Error with MP4 Video File

1 Correct answer