Import h265 files

Forum|Forum|1 year ago
February 11, 2025
3 replies
309 views

I have the following problem: Last week, Premiere kept crashing whenever I switched from proxy previews to the original H.265 files in the gallery. Now, the issue has worsened—Premiere crashes as soon as I import any H.265 files.

I've tried everything: I uninstalled all Adobe programs and reinstalled Premiere, reinstalled my GPU drivers, and disabled hardware encoding—nothing works.

Windows always reports the following error:
Faulty module path:
C:\Users\Public\Documents\AdobeInstalledCodecsTier2\4.0\mc_dec_hevc.dll

The strange thing is that I have no issues with these files in DaVinci Resolve—everything runs smoothly there.

System specs:

Processor: 13th Gen Intel® Core™ i9-13900K @ 3.00 GHz
RAM: 64GB (63.8GB usable)
GPU: NVIDIA GeForce RTX 3080

M

marios94Author

Participating Frequently

Yes just h265 files are the problem. nvidia is up to date. the files are mp4 files from a sony a7s3

R

Rach McIntire

Community Manager

Hi @marios94,

Welcome to the forums. We’re happy you’ve reached out. Is it just H.265 files or any file type that is causing issues. Based on when it started I suspect it's related to this bug. even though it's not exactly the same. Are your NVIDIA drivers up to date? What camera/ format are the files? We need a few more details to try to help with the issue. Please see: How do I write a bug report? Sorry for the frustration and thanks for reaching out.