Import MP4 unsupported file

[Carol21769403rymk]

I have some video in MP4 format I am trying to import into a Premier Pro project. When I attempt this, only the audio file comes through. For a split second, I get an error message saying the "video compression is not compatible Vp09"  I have many MP4 files already in this project which are working fine. The source for the video was an Iphone or similar device.

[@mj · Accepted solution]

Hi,

The "unsupported compression type VP09" error in Premiere Pro means the software doesn't natively support this video codec, so you need to convert the file to a compatible format like ProRes or H.264 using a third-party tool like ShutterEncoder or Handbrake.

Let us know how you go.

mj

[Carol21769403rymk]

I used Shutter Encoder and it worked like a charm. I've spent hours trying to figure this out and you had the solution.  Thanks so much.