Imported videos not playing properly

[grantl86025163]

Happy new year!    Can anyone help with this?   I have my video files (MP4s shot with an iPhone) saved on my desktop and they play fine but when I import them to Premier Pro CC, they don't play properly either in the storage bin or when I put them on the timeline.  Let's say it's a 5 second vid of someone shooting a basketball into the basket.   The vid will import in such a way as to show the ball flying through the air into the basket and then when it should end, it repeats the same scenes.   Vids are also jittery in general.

I have enabled the 'Mercury software only renderer' and have deleted my media cache.   What else can I do?

Thanks in advance.

[Ann Bens]

What else can I do?

Either convert the files to a much easier format to edit or use proxies.

[grantl86025163]

That doesn't work either.    It helps the lagging a little not the issue of repeated frames/scenes.  

[Mo Moolla]

Did you transcode? If so what format did you transcode to?

What us the native footage setting and what is the transcode codec?

Mo

[grantl86025163]

Hi Mo, I'm not sure how to do that.  I used a DJI Osmo gimbal and an iphone as well as just the iphone itself.   The vids that are straight from the iPhone work fine, but those that were recorded in the DJI Osmo app (it's an app) appear to be the problem.   They display perfectly on my laptop but don't seem to be importing properly into Adobe PP CC.

[Mo Moolla]

Drop your files into Media Encoder and output to a H.264 of a .mov file and see if that sorts out your playback issue

Let me know how it goes

Mo

[grantl86025163]

Thanks Mo.  I have tried that with no success, however, I have just had some luck by reducing the latency (Preferences/Audio Hardware/Latency) right down to 30.   This has worked on at least one clip so I'm going to try that with the entire sequence and see what happens. 

[Mo Moolla]

Grant to hear you are back up and running Grant

Keep us posted

Mo