Importing audio into Premiere 2018 breaks sequence area

[samueljcarlson]

I just upgraded all my apps to 2018 and so far everything has worked fine except this one issue in Premiere. Upon importing an audio file into Premiere the sequence area completely breaks. Here is a video of it happening: 2017-10-25_1939

In the video I am trying to click and move things around in the sequence area but nothing is happening. Before adding the audio file (I tested WAV and MP3) everything was working fine and you can see at the end that, as soon as I delete it, everything returns to normal.

Not sure what to do here. I tried downgrading already, but the Premiere 2018 project isn't compatible in 2017 and I don't really want to start from scratch. Anyone have a fix? This appears to be a legitimate bug. It was working perfectly fine in 2017.

I'm on Win 10 Pro, I have a beefy system, I don't think there's anything weird about the files themselves. Thanks!

Sam

[R Neil Haugen]

You can embed video files directly into the post, using the arrow icon in the middle of the reply box formatting bar, btw.

I couldn't tell exactly what you were doing ... I saw you use what looked to be finder/explorer to import a file (maybe?) and drag it onto a clip ... then you moved the CTI with the mouse, and then removed the audio, and moved the CTI some more.

So ... what was going on?

Neil

[samueljcarlson]

Yeah, it's hard to show exactly because Screencast doesn't indicate when I'm clicking, but what's happening in the video is that after adding an audio clip everything in the sequence area becomes unclickable. As I'm moving my mouse around, I'm clicking but I can't highlight clips, I can't mute the audio, I can't drag the CTI back and forth like I normally can unless I remove the clip: 2017-10-26_0616

The moment I remove the audio clip though, everything returns to normal. As I mentioned above, I tried both WAV and MP3, but had the safe effect on both and this wasn't happening on Tuesday before I upgraded from 2017 to 2018.

Thanks!

[R Neil Haugen]

That's strange, and I'm at a loss even guessing. I can't replicate on my Win10 machine.

What are your Audio settings for hardware?

Device Class, Default Input/Output ... could you do a screen grab like this?

Neil

[samueljcarlson]

Here is the audio hardware screenshot: 2017-10-27_0712

I compared it to 2017 and it looks the same.

[excited_Genie16B8]

Change Default Input to None.  Test and report back.

[samueljcarlson]

Tested, but that didn't change anything. Same issue persists.

[excited_Genie16B8]

OK.

I'm unable to see your video, so I can only go by description.  Unfortunately, I don't have any other specific ideas here.  You can try some general troubleshooting, see if anything helps.

Unofficial Premiere Pro Troubleshooting Guide

[Stan Jones]

samueljcarlson  wrote

everything in the sequence area becomes unclickable. As I'm moving my mouse around, I'm clicking but I can't highlight clips, I can't mute the audio, I can't drag the CTI back and forth like I normally can

Possibly related oddity, but I don't relate it to audio. If I am in the project panel, the UI in the sequence does not update. (For example, dragging a clip to the new sequence icon creates the sequence, but it does not appear in the timeline panel.) All works (e.g. clicking to another point in previous sequence changes the image in the program monitor, I can play the sequence etc). As soon as I select any other panel (e.g. history), the sequence UI updates, and can be accessed.

Win 10, PR 2018. So far all else in 2018 works (but very light testing).

[samueljcarlson]

So just in case anyone else is wondering, my current solution is to re-install Premiere 2017 alongside 2018 so I could compare the projects and rebuild in 2017. Kind of a PITA, but at least it's not a big project. It looks like I also need to re-install Media Encoder 2017 as well because my 2017 Premiere copy can't use the 2018 version of Media Encoder. At least it looks like you can have multiple versions of the Adobe products installed which is nice.

I still haven't figured out a solution to the 2018 audio import issue mentioned above though.

[samueljcarlson · Accepted solution]

So I switched back to CC 2017 and everything was working fine. I recently formatted my computer and reinstalled all the Adobe programs back to 2018, thinking enough time had passed that this issue was probably fixed, but it's not. I still get exactly the same issue noted above in my original post. To see it in action, watch this guy's YouTube video which shows the exact type of issue I'm experiencing: Timeline and Panels Freeze FIX | Adobe Premiere Pro CC - YouTube

Premiere is seemingly functional except the sequence area. I have a new project I'm working on right now and upon adding the 4th audio clip (tested WAV and MP3 + alternative files) and they all mess up the sequence area.

However, after watching that guy's video, it seems like a temporary fix for me has been to CREATE a new Bin (since I didn't have any to start with) and drop the audio files in there instead. I was able to add the same audio files that were breaking the sequence but now they're working! This still seems like a bug though.

[brandonh36005250]

The bin thing works! THANK YOUU!!