Importing MP4 file causes Premiere to crash after attempted load

[Vash0928]

I am attempting to import a video file i recorded from Elgato HD60. I've done this with 5 other files and had minimal issue. I ran the diskcheck for the external drive i record to. Swapped out RAM sticks and still i receive this error log

Process: Adobe Premiere Pro.exe [16220]
Path: C:\Program Files\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe
Product Version: 14.0.0.572
File Version: 14.0.0.572
Code Type: x64
Parent Process: explorer.exe [13856]

Exception Code: EXCEPTION_IN_PAGE_ERROR
Exception Parameters: Access violation reading location 0x00007fff0836bd70 (3221225628 STATUS_DEVICE_DATA_ERROR )
Exception Message: 3221225478 The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.

Google has failed me as any attempt i make to find a solution leads me to Ad driven sites with downloads that seem suspect.

Any help is appreciated, Thanks!

[John T Smith]

>recorded from Elgato HD60

I'm not familiar with that camera, but this question is the same

MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

[Vash0928]

Elgato HD60 is a Capture device designed to capture videogame Gameplay and record that info onto a PC.

General
Complete name : C:\Users\username\Desktop\Pokemon Sword - Pokemon Sword Episode 6 - 2019-12-03 00-11-22.mp4
Format : MPEG-4
Codec ID : M4V (M4V /M4A /mp42/isom)
File size : 5.19 GiB
Duration : 31 min 19 s
Overall bit rate mode : Variable
Overall bit rate : 23.7 Mb/s
Movie name : Pokemon Sword Episode 6
Description : Lets get started in the Galar Region!
Recorded date : 2019-12-03
Encoded date : UTC 2019-12-03 10:44:18
Tagged date : UTC 2019-12-03 10:44:18

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.1
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=15
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 31 min 19 s
Bit rate mode : Variable
Bit rate : 23.5 Mb/s
Maximum bit rate : 56.9 Mb/s
Width : 1 280 pixels
Height : 720 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 60.000 FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.425
Stream size : 5.14 GiB (99%)
Language : English
Encoded date : UTC 2019-12-03 10:44:18
Tagged date : UTC 2019-12-03 10:44:18
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 31 min 19 s
Bit rate mode : Constant
Bit rate : 224 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 49.6 MiB (1%)
Language : English
Encoded date : UTC 2019-12-03 10:44:18
Tagged date : UTC 2019-12-03 10:44:18

[Guest]

Good info. 

Try disabling Quick Access: https://blog.techinline.com/2018/11/30/how-to-disable-quick-access-in-windows-10-file-explorer/

Also try copying the file to another drive just to confirm that Explorer works at a base level on that drive. 

Is it ExFAT? 

[Vash0928]

I've reloacted the file to my main SSD and had no change in the program. It was actually an initial fix i tried when i saw the error message included an I/O error.

I've also always went directly to the file source, not utilizing the Quick Access ability.

[Guest]

Disable Quick Access anyway. It's super buggy and causes us all sorts of issues. 

[John T Smith]

>Bit rate mode : Variable

PPro does not work well (if at all) with Variable Frame Rate

Use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

[Averdahl]

Premire Pro has problems with variable frame rate, not variable bit rate. So the bit rate mode is not the problem here. 🙂

[Vash0928]

Unfortunately Handbrake has yielded no better results. I set the episode to a constant frame rate of 30fps and it is still crashing on import.

[Averdahl]

Since it chrashes even when the footage is transcoded leads me to believe that this is a hardware related issue.

Can you import the file in After Effects?

[Vash0928]

I know the program you are talking about but i dont see a way to jump to it from Premiere Pro 2020.

[Averdahl]

Just open After Effects and go to File > Import > File and see if it works. The point is to not use Premiere Pro at all when testing this.

If you don´t have After Effects installed, install it from the Creative Cloud app.

[Guest]

Variable bit rate does not equal variable frame rate.