in app tutorials not loading for premiere pro

[ahaldan]

I've done the in app tutorials before and found them very useful. So after sometime, I've went to load them up again for a refresher in Premiere Pro, and the workspace and project loads up, which you can play around with,  but there is no accompanying tutorial that guides you through. Am I missing something? As I've done it before, is this a one-time use sort of operation?>

[joeb95975381]

Had the same problem with the latest 2024 update on Windows 10, none of the in app tutorials would work. I solved it using a similar solution by right-clicking on the en_US folder within C:\Users\Public\Documents\Adobe\Premiere Pro 2024\Learn Panel\payloads in File Explorer, selecting Properties from the menu, unticking Read-only and then clicking Ok on the subsequent popup. It would seem that the installer installs this folder as read-only?

[EugeneLew]

The issue with the folder being left in a read only state does not happen all of the time.  We actually had the installer modify their installation read/write levels to fix the original issue.  However we have not identified why this does not always work.  Were you installing as a non-admin user?

[joeb95975381]

No, I'm an admin user. I didn't get any permission errors when changing the read only state.

[EugeneLew]

Just collecting some background info to see if there is pattern to the failures.  Is this a new install, if not what was the previous version of Pr that was installed.  If you did have a previous Pr version installed did you use the Update feature in the desktop creative cloud app?  When the tutorials did not download, did you try to restarting Pr and try again?

[joeb95975381]

I updated from the previous version 23.6, using the desktop creative cloud app, I always keep up to date. I did try restarting premiere pro, but the tutorials still didn't work, the tutorials panel was blank. After closing premiere and changing the read-only status on that folder tutorials started working. This was on my laptop. I subsequently did the same update on my desktop PC, which is also Windows 10, and the tutorials loaded fine on that. On both machines the user was an administrator. I guess that doesn't help you at all.

[EugeneLew]

Thanks for the info.  I original issue did involve updating from the previous version so it looks like there could be some scenarios that the original fix is still not being applied correctly.

[Jacob Shook]

I'm having the same problem. I'm new to Adobe, downloaded Premiere Pro for the first time, and the tutorials in the Learn panel won't load. I tried the solution several people mentioned of unchecking the read-only box on the en_US folder, but nothing changed. I don't know if this is important, but any time I open the preferences on that folder, the preferences window comes up showing the box checked. I can uncheck it and click Apply as many times as I want, but if I open the preferences again it will appear checked.

[TDip]

I get the same behavior.  An additional oddity is that the Learn panel gives icons for tutorials and I click and select download, but the circle indicating download progress never completes. Windows 11, Premiere Pro 24.0.