Incompatibility between Premier Pro 2020 and 2025

[dan_7163]

Hi community

My MacBook Pro was recently reset to diagnose a problem (of oxidation). That seems to have reset my Mac, and that seems to have updated my Adobe Premier Pro 2020 to the 2025 version which prevents me from editing project. Tried everything to te Connect to my original recordings. Any urgent tips ir number to call in London? 

[dan_7163]

Os there an Adobe support centre telefone number in London? 

[MyerPj]

Wow, 'oxidation' as in physically corroding, what, internal parts, connectors, etc?

Using 2025 on a 2020 project is typically OK, what problem are you having? Project not loading, once loaded, can't add new clips or move objects around? A little more detail. 

Perhaps some OS file permisions you set in the past, need to be reset?

[JonesVid]

For support from Adobe you are best off contacting support through web chat and opening a case. When you first contact support ask for Video support group queue. If necessary they can call you back. 
In the meantime, can you clarify what you mean by 'recordings'. Are you referring to the actual project edit files or encoded edited videos you have created from the 2020 premiere version?.

When you try to open a project it should ask you if you want to convert it to a 2025 version file. 
This should then load up as @MyerPj  has said.

Do you get any errors reported complaining Premiere can't find specific media you used for the edit?

A bit more detailed explanation from you on what exactly goes wrong  will help us help you. 
Is all your data on just one hard disk ?

[dan_7163]

Thanks for your very helpful replies.

By 'recordings' I mean the actual project edit files. I can no longer open the project I was working on until August 13 on the 2020 premiere version, after an Apple specialist updated and repaired my MacBook Pro (2016) on August 31.

When I try to open the project it asks if I want to convert it to a 2025 version file.

My Apple specialist in Brazil advised me to do this. When I have done so, I received the following message (attached):

Error on scratch disk:

The scratch disks are protected against recording or unavailable unavailable. To open a project, scratch disks will be set to the documents folder. Do you want to continue?

Is there no Adobe support centre in London?

[MyerPj]

Well, it's just as I guessed, an OS permissions issue. Did you try to "Continue..."?

[dan_7163]

I did try Continue but this did not restore the 2020 version of my project

[MyerPj]

So, on the project screen you set the Scratch Disk locations. It seems like that project has a location that is currently not available or possibly set to Read Only. You gotta fix this.. and maybe even create the needed folders. Though usually PP  will adjust to non-existent folders.