Insta360 plugin. premiere pro crash

[SUDARSHAN RANGAPRASAD]

i updated to the latest versions of both insta360 plugin (4.3.1) and premiere pro (22.4)  (os - win 11)

d premiere pro projects just shut down after a minute of opening. when i delete the plugins,  premiere pro works fine. 

i am working on a project that mostly has 'insta one r' videos.  without d pligins,  its a waste... what to do. 

[Ishan Y]

Hey SUDARSHAN RANGAPRASAD,

Have you tried contacting insta360 support and asking if this is a known issue for them? For testing purposes, could you roll back to the previous version of Premiere Pro and let us know if that works for you? Also, let us know your system specifications (OS, CPU, GPU, RAM).

Regards,

Ishan

[maurac64463781]

I am having the same problem. Premiere worked fine yesterday, today I installed insta360 plugin as well as the GoPro FX Reframe Plugin now I can't open Premiere pro at all. Removed all the plugins, uninstalled and reinstalled premiere. still won't work. 

[Ishan Y]

Sorry about the issue. Please try resetting your preferences and let us know how it goes. 

[Alamnji]

I have the same issue.

[Kevin-Monahan]

Hi Alamnji,

Which version of the plug-in are you running? Have you contacted Insta360 support? What do they say? I have heard that the plug-in version 3.5.7 still works. Can you try that?

Thanks,
Kevin

[Alamnji]

I have solved it.
So what was the case..
I have installed 360studio which contains the Insta360 Plugin for Adobe Premiere.
Than I have also installed GoPro FX ReFrame from GoPro and this was the moment Adobe Pr didn't want to start..I had to find the folder where (I don't have now the path but you can find it easily) and delete it. Since than everything works normally.

Regards,
Aleks

[Kevin-Monahan]

Thanks for letting the community know, Aleks!

Kevin

[ivanc12124742]

Which folder do we need to delete for this fix?

[somars44731928]

Hey, 

go to: Program Files/ Adobe/ Common/ plug-ins/ 7.0/ MediaCore 

delete insta360 inside  

[jeffreya27069151]

I am having the same issue. I deleted the plugin and still priemere will not start (which it did eariler today, before instailing insta360 studio and the gopro plug in). i uninstalled preimere and reinstailled, retarted computer and no luck. I cannot get preimere open at all and I have multiple projects to edit (non 360). any updates on how to get preiemere to work again?

[jeffreya27069151]

answering my own question incase it helps others. Go to Folder:

/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

   -Delete gopro folder.

Everything is working again, including able to edit 360 footage in preimere pro.