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Instant crash report...

Community Beginner ,
May 07, 2019 May 07, 2019

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OK, so this started when I downloaded GoPro Fusion software.
I first made a video using all the plugin for GoPro fusion 360 camera. I wasn't happy for some reason and downloaded the beta software for GoPro Fusion studio and GoPro VR. Made another edit and exported. Then I filmed more and went back to editing. A little way into that edit I got this crash report. now if I open Premier or Photoshop (haven't test any other) I can get to the point where I lay down a clip and boom. Photoshop is the same I open a new project and crash.

I have uninstalled everything, reinstalled and removed all old files and everything. everything up to date. Any one else having this problem? Is it because of GoPro or recent update...
Computer is pretty much top spec.
Any ideas would be nice to hear,
Thanks in advanced

Robert Johnson

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correct answers 1 Correct answer

Community Beginner , May 08, 2019 May 08, 2019

Ok so a ful2 hours with support didn't work but...

I full system clean and refresh work. Not fun remembering all the logins. Will keep this post updated if anything breaks again once everything is on again.

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Community Expert ,
May 07, 2019 May 07, 2019

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Try resetting the preferences:

FAQ: How to reset preferences in Premiere Pro?

If that doesn't work, try resetting the Workspaces:

Reset a workspace

Reset the current workspace to return to its original, saved layout of panels.

  1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.

from here:

https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn’t work ,try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

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Community Beginner ,
May 07, 2019 May 07, 2019

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Thankyou Bob. Tried all of this and switching to nvidia creator driver but none of it seemed to work.

Didn't want to roll back drivers. Got a 2080ti and the last update was well before this problem.

Again thankyou for the advice

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Community Beginner ,
May 08, 2019 May 08, 2019

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Ok so a ful2 hours with support didn't work but...

I full system clean and refresh work. Not fun remembering all the logins. Will keep this post updated if anything breaks again once everything is on again.

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