Issues to import a video file (MOV) into Premiere Pro : only the audio but not the video

[CAMILLE5C9A]

Hello, for 3 weeks, when I try to import a video file (MOV) into Premiere Pro and then drag it onto the timeline, there is only the audio but not the video. Can you please help me?

Thank you,

Camille

[Ann Bens · Accepted solution]

Most common user error is not source patching the track.
Solved by first opening clip in Source Monitor, set in and out point. Then drag/insert into timeline.

[garym76011461]

These answers do not solve the problem.  I suspect it is a codec issue.  I tried loading Quicktime player as suggested that has also not worked.

[Boggled]

I'm having the same issue. Were you able to find a solution to the problem?