Issues with Unified Plugin Installer Agent

New Here ,
Jan 12, 2022 Jan 12, 2022

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Hi,
 
I've made a simple exe/pkg installer that simplifies the zxp installations for the users.
 
Reading some technical documents, it suggested the UPIA is the way to go. Bonus, it seems to be 'bundled' with the latest Adobe CCs.
 
However, it seems a little premature at current state?
 
Issues:
  1. UPIA might get stuck if Adobe CC isn't logged in. (once logged in, the UPIA tool works as expected)
  2. 'old' UPIA versions seem to be non-functional? with version 1.1.1.178 under Windows any command I've tried did nothing (/version /list __ /install)
  3. macOS: UPIA must run as the current user. This can be overcomed by "sudo -u $current_user" but it's surprising for a tool that suppose to install in the root /Library.
 
Thank you.
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correct answers 1 Correct answer

Adobe Employee , Jan 12, 2022 Jan 12, 2022

Hi @Giovanni5F88,

 

I'll send your comments along to the UPIA Product Manager and team.

 

  • Issue #1 on your list is a long time-out problem that is being addressed.
  • Issue #2 I haven't heard of... and since I can't roll-back the Creative Cloud Desktop app I don't think I can verify this on my own. It's helpful to get some screencaps to share of the issue happening.
  • Issue #3: I think the default install location has changed from the /Library to the /User level, but I could be wrong.

 

Also, it wo

...

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Adobe Employee ,
Jan 12, 2022 Jan 12, 2022

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Hi @Giovanni5F88,

 

I'll send your comments along to the UPIA Product Manager and team.

 

  • Issue #1 on your list is a long time-out problem that is being addressed.
  • Issue #2 I haven't heard of... and since I can't roll-back the Creative Cloud Desktop app I don't think I can verify this on my own. It's helpful to get some screencaps to share of the issue happening.
  • Issue #3: I think the default install location has changed from the /Library to the /User level, but I could be wrong.

 

Also, it would be very helpful for me to pass along to engineering your use case(s) for building a pkg/exe installer. Is it because you're installing additional files for the user outside the zxp? Is it because your zxp's are private (with no intention to list them on the Exchange)? Do your users face specifc trouble installing zxps (they do not have the Creative Cloud Desktop app installed, etc.)? Just checking!

 

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Adobe Employee ,
Mar 09, 2022 Mar 09, 2022

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Following up, the "hanging" issue was addressed. I think it rolls out with Creative Cloud Desktop app 5.7, coming in April.

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Adobe Employee ,
Jan 25, 2022 Jan 25, 2022

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Hi!

 

Just following up here...

 

 
quotemacOS: UPIA must run as the current user. This can be overcomed by "sudo -u $current_user" but it's surprising for a tool that suppose to install in the root /Library.

 

You were able to install to the roor /Library that way? The engineering team didn't think this was possible...

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