Known Issues Driver Work Around?

Report · May 08, 2020

Hey Thrill Seekers,

Finally upgraded to windows 10 so I can use most current version of Premiere, and am getting the "Known Issues" warning on startup and am stuck in a mobius loop. Adobe didn't like my "standard" driver for my Nvidia Quadro card, and insists on the DCH version, but Windows won't let me install that. Also...my card isn't on their good card list. So...upgraded to a good card. Same driver issue persists.

I output the report from the warning, and it specifies a driver that I should be useing. But it's one newer than what I have...and NVidia has confirmed that it does not exist.

Any ideas? I've turned off the warning for the time being.

Oh...and Adobe support sent me three links to possible solutions. One said how to turn off the report in the console...the other said not to do it in the console. funny.

Report · May 08, 2020

Which particular card/GPU do you have? Chances are that your particular GPU is now completely EOL'd by Nvidia itself, outside of archived drivers. And Adobe is now following hardware manufacturers' support status entirely, even going so far as to require a driver version which completely omits all support for any old or obsolete GPUs just to even run properly. It seems as though any mention at all whatsoever of legacy or obsolete GPUs in the driver version trips the program up.

Report · May 16, 2020

I have the NVidia Quadra K5000M which is on Adobe’s supported card list

Report · May 16, 2020

Not any more, as of Premiere Pro 2020. Nvidia had completely EOSL'd (End Of Support Life'd) all Kepler mobile GPUs as of March 2019, with only a couple of security patches issued to the driver for these GPUs while still in legacy support status until it completely dropped off support at the end of this past month. Unfortunately, Adobe now requires a driver that does not support any legacy or obsolete hardware at all whatsoever just to even be supported.

And what caused this confusion? Partly because Adobe had failed to update its recommended GPU list to account for the new SUPER GPUs, while dropping support for all to-be-EOL'd GPUs.

In other words, you will need a brand-new GPU in order to continue working with newer versions of Premiere Pro. And in the case of ypour laptop, you will need a completely new laptop in order to continue using Premiere Pro.

Report · May 08, 2020

You can use the Standard driver rather than the DCH. It has to do with the installation and not the drivers themselves.

https://nvidia.custhelp.com/app/answers/detail/a_id/4777/~/nvidia-dch%2Fstandard-display-drivers-for...

I use this page to get the standard / non-dch driver package

https://www.nvidia.com/Download/Find.aspx?lang=en-us#

In short from Nvidia

"Standard" packages are those that do not require the DCH driver components.

"DCH" (Declarative, Componentized, Hardware Support Apps) refers to new packages preinstalled by OEMS implementing the Microsoft Universal Driver paradigm.

DCH drivers cannot be installed over a standard system, and Standard drivers cannot be installed over a DCH system.

To confirm the type of system you have, locate Driver Type under the System Information menu in the NVIDIA Control Panel.

Report · May 08, 2020

Actually, that would not help the OP at all, in this case, since Premiere Pro had already triggered the latest available Standard driver for that GPU as "Unsupported." That means that that GPU itself is now obsolete, as Nvidia had already EOSL'd all of its GPUs prior to Kepler, as well as all Kepler mobile GPUs.

Report · May 16, 2020

Actually, one can install an Nvidia DCH driver over an Nvidia standard driver. However, it is recommended (although not required) to use the "Perform a clean installation" option when switching from Standard to DCH.

On Standard drivers that were released after December 6, 2019, Nvidia Standard drivers can be installed over Nvidia DCH drivers; however, the installation procedure will automatically force the "Perform a clean installation" procedure. If your Standard driver was released prior to December 6, 2019, then you MUST manually uninstall the previous DCH driver before you can install the Standard driver.

That is the update from Nvidia.

Report · May 16, 2020

So what's the benefit of one over the other, I saw something where it's a fairly minor size difference in the download? Is there anything else to warrant the switch from one to the other?

Report · May 16, 2020

Simple. If you are running any new feature update to Windows 10, then you should be using only the DCH drivers. (This means all Windows 10 feature updates since Spring 2018.) Legacy (or Standard) drivers may cause issues with these newer versions of Windows.

Nvidia has now depreciated its Standard drivers as of December 9, 2019, by making you hunt for them. Only the DCH drivers are now easily available. The Standard drivers will not be completely discontinued until Nvidia announces the EOSL of the last generation of GPUs to still use Standard drivers, the Pascal lineup (GeForce 10 series).

Report · May 16, 2020

I havent done anything in particular that makes me think / know I have been using 'new feature update' for Windows? Is this something you turn on. I just get the normal windows updates as they come. I'm on 1909 currently and havent initiated anything special. I was going to this address:

https://www.nvidia.com/Download/index.aspx?lang=en-us to get the Nvidia drivers

But I switched to this for the standard drivers last 2 times I updated:

https://www.nvidia.com/Download/Find.aspx?lang=en-us

They are both about equally easy to get to. But the later one has a remembered field as to which driver you want standard or DCH.

(sorry, I hit the best answer by accident, I've done that more than once, at least it allows you to select it off again)

I'm using a 1070, what's the prognosis.

Report · May 16, 2020

Well...kinda right. I had to uninstall the Standard Driver like you said in order and did get the DCH version to install. I still get the "System Issues found" and the report generated still tells me that I need to install driver 430.86, which nVidia says does not exist.

Report · May 16, 2020

Hey Andy, sorry about that, we kinda hijacked your thread today.

I think this is the one you were looking for:

https://www.nvidia.com/Download/driverResults.aspx/147964/en-us

I googled "driver 430.86 nvidia" and found it.

Report · May 16, 2020

Sorry. Driver version 430.86 is no longer compatible at all with your particular GPU. With your Quadro K5000M, you cannot update past driver version 426.32 at all. Premiere Pro now requires driver version higher than 430 just to even be supported at all.

In other words, you're totally out of luck at this point. Your GPU is now completely obsolete.