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ck_rocks
ck_rocks
Inspiring
February 7, 2024
Answered

Libraries not showing up

  • February 7, 2024
  • 7 replies
  • 3271 views

Hello! I use libraries all the time with Adobe products, but I'm unable to access it in Premiere Pro. When I open the Libraries window, it's completely empty. If I click on the hamburger menu for Libraries and click on "Import Libraries," nothing happenings. Please help. Thank you!

    This topic has been closed for replies.
    Correct answer ck_rocks

    I had library issues with Photoshop as well last week so I ended up calling Adobe support. They had me shut down the libraries in the task manager. Try deleting all of Creative Cloud files that are running under the task manager. That appears to have helped with Premiere as well. I've never been able to access libraries in premiere until now.

    7 replies

    T
    TB WMC
    Participant
    June 19, 2024

    Thank you so much!!! ALT + SHIFT double click the Pr icon and boom - libraries returned and so did my sanity and smile. Very much appreciated!

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 19, 2024

    Glad you found a solution here, @TB WMC, Welcome to the Adobe Premiere Pro community forums.

     

    Cheers,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    ck_rocks
    ck_rocksAuthorCorrect answer
    Inspiring
    April 22, 2024

    I had library issues with Photoshop as well last week so I ended up calling Adobe support. They had me shut down the libraries in the task manager. Try deleting all of Creative Cloud files that are running under the task manager. That appears to have helped with Premiere as well. I've never been able to access libraries in premiere until now.

    T
    Community Expert
    T - SalCommunity Expert
    Community Expert
    April 20, 2024

    Hello, 

    SomeTroubleshooting Steps:
    Check Adobe Creative Cloud Sync:
    Ensure Creative Cloud Sync is running and up-to-date. Open the Adobe Creative Cloud desktop app to check for sync errors or ongoing sync activities.
    Verify Internet Connection:
    Ensure you have a stable internet connection. Libraries require internet access to sync and display content.
    Restart Premiere Pro:
    Close Premiere Pro and reopen it. Sometimes, restarting can resolve temporary glitches.
    Reset Preferences:
    Windows: Close Premiere Pro. Hold down Shift + Alt keys, then double-click the Premiere Pro shortcut. Release the keys when prompted to reset preferences.
    Mac: Close Premiere Pro. Hold down Shift + Option keys, then double-click the Premiere Pro application. Release the keys when prompted to reset preferences.
    Delete Preferences Manually (Alternative):
    Close Premiere Pro.
    Navigate to the Preferences folder:
    Windows: %appdata%\Adobe\Premiere Pro\<version>\Profile-<username>
    Mac: ~/Library/Application Support/Adobe/Premiere Pro/<version>/Profile-<username>
    Delete the following files:
    Adobe Premiere Pro Prefs
    Adobe Common
    Adobe Media Encoder
    Adobe Encoder
    Restart Premiere Pro.
    Reset Workspace:
    Open Premiere Pro.
    Go to Window > Workspaces > Reset to Saved Layout or choose a different workspace layout (Editing, Color, etc.).
    Customize the layout as needed.
    Update Adobe Premiere Pro:
    Ensure you're using the latest version of Premiere Pro. Updates often include bug fixes and improvements.
    Clear Media Cache:
    Go to Edit > Preferences > Media Cache and click on Clean to clear the cache.
    Update Graphics Drivers:
    Make sure your graphics drivers are up to date to avoid compatibility issues with Premiere Pro.
    Check Adobe Account Permissions:
    Verify that your Adobe account has the necessary permissions to access Libraries.

    T-Sal
    Stan Jones
    Community Expert
    Stan JonesCommunity Expert
    Community Expert
    April 20, 2024

    @valentinor87468916,

     

    Is your Libraries tab completely empty like @ck_rocks' screenshot? What version of PR are you in?

     

    My library tab in 24.3 is fine.

     

    I would first reset the workspace and then reset preferences.

     

    Stan

     

     

      valentinor87468916
      valentinor87468916
      Participating Frequently
      April 20, 2024

      Thanks for replying. 
      No this does not work for me because my Libraries Tab is completely empty. I am not able to click:
      >> Explore Libraries << as you suggested.

      C
      Community Expert
      Carlos ZiadeCommunity Expert
      Community Expert
      April 19, 2024

      If this can help:

      I clicked on Explore Libraries, I get redirected to Creative Cloud Desktop - > Libraries.

      I click on any library, get redirected to its browser, then I click on Add to your Libraries.

      I tried Adobe Color 2021 library for example and I can now access it from inside Premiere Pro Libraries. 

      valentinor87468916
      valentinor87468916
      Participating Frequently
      April 19, 2024

      I know it wont help you, but I have exactly the same problem.  Libs are showing in all other Adobe Products but not in Premiere... since a few weeks... 
      And it baffles me that nobody has responded to your post... Well, Adobe... 

      Have you meanwhile found a solution ?

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