Loading ExporterQuicktimeHost.bundle

[dwhillans]

Hi,

I'm trying to load Premiere CS 5.5.2 and it is stuck on "Loading ExporterQuicktimeHost.bundle".

I have read through this document, which was recommended by Todd Kopriva, but it does not solve the problem. I only have AC3MovieImport and Perian installed in the Quicktime Library and when I temporarily remove these the problem still occurs. Nothing has changed with a firewall as far as I know.

However, the one thing that changed just before this problem started is that I was reorganizing media files for past projects, so I had to reconnect a lot of files that were offline. I'm not sure how this coud affect the start up of Premiere even when I an opening up without a specific project.

Thank you for your help.

[PDVPro_com]

Same deal. Yesterday everything was fine. Today, totally stalled on the ExporterQuicktimeHost.

Just got off the phone with Adobe support and they told me to call Apple as it is a permissions problem. That's all he could tell me even though I haven't installed anything or changed my system or updates anything.

We opened my system to the "root" user and the application opened just fine. Very annoying.

[Whishaw911]

OK. I took all the media referenced in the project and moved it to a new folder so it would go offline. I reconnected to the files after deleting an odd file named "LOGICAL VOLUME IDENTIFIER.m4v" and the project loaded finally. Strange.

[Seth Goldin]

This is happening to me, too!

I tried everything from that old CS5 documentation for AE, that stuff from Todd Kopriva about firewalls and removing QuickTime components, and absolutely nothing has worked. Additionally, I've uninstalled and reinstalled everything, and trashed all relevant preferences in /Library. I've done all this from within the "root" user. I've cleared PRAM on my machine, and repaired and verified all disks involved, to no avail.

Adobe's phone support is baffled.

This has brought my work to a griding halt.

[Seth Goldin]

I'm on CS6, by the way.

[Seth Goldin]

The plot thickens.

This morning, Adobe was able to get Premiere Pro working on the "root" user account, but not any other user.

I called Apple, and with them I repaired the disk permissions and repaired the disk from Lion's repair partition. I also cleared the "Caches" folder from the user Library, and tried in Safe Mode.

A senior support representative at Apple informed me that getting Premiere Pro to work on the root account wasn't helpful, because pretty much anything will work in the root account. He had me create a totally brand new administrative user account, and the application is still hanging on ExporterQuickTimeHost.bundle, so this can't be a permissions problem. This is certainly a problem with the application, because the new user account is a totally fresh environment.

I'll keep you all posted.

[Seth Goldin]

Adobe just told me that they do not agree with Apple's assessment that running the application in the root account is meaningless. Adobe told me to call back Apple and have them guide me through "resetting access control" for the specific user account I normally use, "full write for everything."

I am about to call Apple and will report back here.

[Whishaw911]

Please document the step by step for this process as I may have to resort to this as well for AE CS6. Keep stalling on mediacore.

[Seth Goldin]

Sorry, I had to let me colleague borrow my computer for something else. I'll be able to continue working on this sometime next week. I'll keep you all posted.

[Seth Goldin]

My colleague borrowed my computer last week. I just got it back, and the issue seems to be resolved. I can open up Premiere just fine. I'm not sure what changed, if anything, but I'm pretty sure he wasn't working on fixing this. He didn't need Premiere at all.

[Seth Goldin]

The problem is back, but now for Media Encoder. I'm getting on the phone with Adobe now.

Stay tuned.

[Seth Goldin]

SUCCESS! Apple solved my problem!

Adobe told me to go back to Apple to reset access control.

Here's what Apple had me do, and this worked:

1. Shut down the computer
2. Power it on, while holding down the Option key
3. Select "Recovery HD"
4. Select the language that you want to use
5. In the menu bar, select "Utilities"
6. Open Terminal
7. Be very careful in Terminal, and type "resetpassword" [no quotation marks, no spaces]
8. Hit Enter
9. In the window that opens, select "Macintosh HD" as your disk
10. Select your user account
11. In the very bottom of this window, where it says "reset ACL," click "Reset" and let it run.
12. Close the Reset Password app.
13. Close Terminal.
14. Shut down.
15. Turn the computer on, login to your account, and Premiere, Media Encoder, or After Effects should work fine.

To everyone who encounters thread this in the future, I hope this helps!

[kevin_b2]

Having the same problem. Any suggestions on how to make this work on Snow Leopard (10.6.8)?

Thanks,

Kevin

[kevin_b2]

I found a good article on "How to Repair User Level Permissions" on Snow Leopard which discusses using "reset ACL."

I tried this technique, but still no go. Premier CS6 still hangs on launch at "loading ExportQuickTimeHost.bundle." In addition, both After Effects CS6 and Adobe Media Encoder will not open.

I am dead in the water. If anyone could point me in the right direction, it would be greatly appreciated.

Thanks again,

Kevin

[Seth Goldin]

Kevin,

I found this blog post for instructions in Snow Leopard. You'll need your install disc. Aside from requiring an optical disc, it looks pretty similar to what I had to do in Lion.

http://www.macobserver.com/tmo/article/how_to_resolve_user-level_permissions_issues_mac_os_x/

Let us know if that works.

-- Seth.

[ArizonaVideo]

Kevin  --  Am also on 10.6.8 using PPro 5.5; solved this same "Host.bundle" problem with the direction from another Forum post here:  http://forums.adobe.com/message/2808379#2808379

Read #22 by another seth (monger) from May 12, 2010.  In the Mac/Library/QuickTime folder, I began deleting odd codecs and after my first attempt, it worked.  Thanks goes to seth.

The QuickTime repair all link has all the tips we need here:  http://blogs.adobe.com/toddkopriva/2011/02/troubleshooting-quicktime-errors-with-after-effects.html

[Seth Goldin]

Might work for some folks, but that didn't work for me. Originally, I actually cleared out all of my codecs, to no avail. Just letting folks know so they can try a few different options.

-- Seth.

[kevin_b2]

I tried removing all of my codecs and restarting... no good. Then I added back only the Apple codecs and restarting... still no good.

As I noted in post 17 of this thread, I have also tried the "reset ACL" suggestion from Seth. Did not work.

Kevin

[Seth Goldin]

Kevin,

Sorry, didn't see that in the thread. It was the exact same article, too.

What version of Snow Leopard are you running? Adobe says that CS6 will run on Snow Leopard, but you'll need at least Mac OS X v10.6.8.

The nuclear option is a total reinstallation of the OS.

[kevin_b2]

Seth,

Here's the latest twist. Since removing codecs from my Mac/Library/QuickTime folder didn't work, I took a look in my username/Library/QuickTime folder and removed the two files I found there... Voila, after a restart, PP and AE will now both successfully launch!

Below are the names of the files I removed.

AC3MovieImport.component

Perian.component

I have to admit, I am not the least bit confident this is going to last. I'm just soooo greatful I wasn't in the middle of a major project.

Thanks again for your advice.

Kevin

[ArizonaVideo]

Ah, yes -- those were exactly the two I also deleted.  However, I don't have the QT folder in my Library, perhaps because I'm on an XSan shared system.  Glad you're up & going.

[bdaul]

I tried this...I renamed the file in the QuickTime directory and moved them to a subdir I called TEST...tried to resart PP ... froze again.

Do I have to DELETE the files or is renaming them enough?

[bdaul]

What about re-installing PP?

[bdaul]

I GOT IT...I went to MAC/Applications/Adobe Premiere Pro CS6/... SHOW PACKAGE CONTENTS ... look into Common/ ... then delete the import and export Quicktime bundles and everything works again.

I have don't that before.  I don't know why the files are back...what made them come back.

-Bill

[Ondrives_UK]

I uninstalled Flip4Mac and it solved the issue for me.

Of course I'd rather be able to play WMVs in QuickTime....