Loading into source window RED footage crashes Premiere

Report · Mar 07, 2019

Loading RED footage into the source window is constantly crashing Premiere for me.

Currently running:

Core i7 7820x @ 3.60GHz
32 GB Ram
GTX 1070

The Red footage in question runs no problem in Media Composer, Red Cine-X Pro, and DaVinci Resolve Studio at a full debayer in real time. Most of the footage is either UHD or full 4K at 23.976fps. I'm cutting a feature and this issue is preventing me from finishing and may necessitate a move to Avid.

When the RED footage is in the timeline there doesn't seem to be any issue. I've tried troubleshooting for several months doing all of the obvious steps with no luck.

Any help is hugely appreciated.

Report · May 09, 2021

This is exactly the issue I am having. Have you found any other work arounds or solutions?

Report · May 09, 2021

Jakus,

There's a lot of RED out there getting worked. So ... to solve this will take a bit of troubleshooting to figure out what's happening in your system. We'll need full details ... which precise number-dot-number verrsion of PrPro? CPU/RAM/GPU/OS? And probably what camera shot them also.

What sort of import did you do into PrPro?

Hoping we can help get this sorted.

Neil

Report · May 09, 2021

Hi Neil,

Thank you for your reply. I am running Premiere 15.1.0 (Build 48) and I
imported through the Media Browser, not by dragging and dropping from the
harddrive.

The specs on my comp are below. By reading the other comments on the thread
it seems that most people using RED footage, regardless of
make/model/ram/core processors/etc are having issues.

I have found that if I go from the sequence timeline or view window and
click "Source", I get the spinning rainbow wheel. The only thing that seems
to work, about 80% of the time is first going into the effects control area
to perform some action in that window, then click "Source."

On a slightly unrelated note, as the new iMac desktops are coming out, I'm
trying to get a sense of which is worth upgrading to without breaking the
bank. Do you have any recommendations on what you think would be an upgrade
based on the model I'm currently working with?

Thanks for your help, Neil!
Jake

Big Sur - 11.3
iMac: 21.5 Inch, Late 2015 model
Processor: 3.3 GHz Quad-Core Intel Core i7
Memory: 16 GB 1867 MHz DDR3
Graphics: Intel Iris Pro Graphics 6200 1536 MB

--
Jake Blasini

Report · May 09, 2021

The tendency to think that "because I have an issue, and I see other posts, that everyone is having the issue" is normal. And it can even be correct.

But it often isn't. And this issue with RED media is one of those. Some users are having struggles, while most users of that media aren't. And for a select few ... the vast majority of RED clips work fine, but a very small number don't. Wow, what an honor to be in such a group! It's even more maddening because it mostly works. And then throws a wrench at you outta the blue.

Yea, been there done that on other issues that didn't affect most users but hammered me and a (relatively) few others. The total number of daily users of PrPro is amazing, in reality.

Looking at your computer specs, I'm wondering if it's at least partly gear related. RED media is demanding on hardware, and that rig you've got is a 6 year old 4 core with only 16GB of RAM and no discrete GPU card.

My last desktop (replaced a couple months back) was a 6-core rig with 32GB of RAM and a 1060/6GB GPU. It struggled with some RED clips. My current rig ... 24 core/128GB of RAM, 2080Ti, doesn't.

For example.

Neil

Report · Apr 17, 2021

I've had this problem too for years now on one particular project. I9 9600k with 64GB of ram NVME system drive and all video files on a RAID 5 thunderbolt 2 external.

mixed ARRI, BRAW, and RED footage and ONLY the RED footage causes this. I can be working for hours with all the other footage but when I come back to the RED footage I save every time because every time it will hang after loading 3-5 clips.

The RED footage was shot on an older camera, the Dragon 2 I believe. Maybe that has something to do with it. The project is so big that it takes about 5 minutes to load it so this problem has become quite untenable.

Report · May 14, 2021

I've always had this problem with Red footage and now with a Macbook Pro 2020 M1 chip 16gb of ram running big sur 11.1 and adobe prem 15.2.0 I truely belive this is not an issolated issue for just some. I've had three computers in the past 6 years all of which were high spec macs and adobe has always done the same thing.

Report · May 17, 2021

SAME PROBLEM HERE

In frief - Premiere hangs when adjusting master clip effects of RED footage on timeline. Two different systems, multiple projects.

My editor and I are having the same problem with RED footage on two completely different systems. About half (?) the time when we go into the master clip effects for clips on the timeline, to adjust say WB on RED raw footage, Premiere will hang. This is on multiple projects, only with RED footage. In our case, Helium 8K footage on a 4k timeline most of the time. New Mac Pro with all the fancy parts and they are on a laptop, both having the same issue. Newest release of PPro, Mac OS, etc.

I saw the comments about it being an isolated problem and asking about system specs instead, so I thought I'd add our experience.

Report · May 17, 2021

Thanks for posting, Allen.

When we suffer through these things where most of us users are doing ok, but a decent subset is essentially stuttering, it gets so flipping frustrating. And more data being always more better to try and sort out some sort of pattern to who is probably gonna have troubles. Getting everyone who's struggling to post would be good.

Neil

Report · Jun 08, 2021

I am also having this issue. The only footage in my timeline is r3d. If you select into the r3d raw file options the program gives the beachball of death and you have to force quit the program or it just stays frozen. Big pain in the butt. I use to not be able to get into r3d raw. Then an update came out and the problem was solved. Now with the newest update, the issue has returned.

Mac Big Sur

iMac Pro 2017

3 ghz 10-core intel xeon w

65 gb 2666 MHz DDr4

Radeon Pro Vega 16gb

Report · Jun 09, 2021

Ouch!

Hope you post also over on their UserVoice, which is monitored by the engineers (this forum isn't). Oh, and also ... their public beta forum is monitored by engineers also, and would be a good place to note which build and what issues you're having.

Neil

Report · Jun 22, 2021

Having the same issue. 95% of my clips work fine over multiple projects, multiple years. My workaround has been taking me out of the RED RAW color space and Source editing. Either using Lumetri at the sequence level, or dropping an adjustment layer over the clip, then adjusting color with Lumetri. (Both fixes working at the sequence level) Therefore, at the sequence resolution and not in the RAW colorspace.

Have trashed Cache, Preferences, Created new projects/timelines etc...

Seems Premiere just doesn't like the certain clips in question. (usually 2-3 in any given 30 minute episode)

Hard to match Color when most is in RAW and a few are at the sequence level.

Have always just worked around it because of the time lost in researching and getting it fixed, but gets annoying.

Machine is 2017 11.3.1

2.3 Ghz 18 core intel xeon w

128 GB

Radeon Pro Vega 64 16 GB

Report · Jun 22, 2021

Again, post your experience over on UserVoice threads as noted above that deal with RED media issues. That's where the metrics that move the Marketing & Experience upper managers are partially gathered from.

And it's also the place that does have engineers looking at the posts coming in. Every post there is logged by at least one engineer into their system. I recommend posting a comment along with your vote.

This is one place where vote early, vote often is wise ...

Neil

Report · Aug 09, 2021

Checking to see if anyone has found a solution to this issue yet?

I have been having this same issue intermitently for a while some days it only crahes Premiere once in a day other times it crashes every 15 minutes. For me most of the time it crashes is when bringing clips from the project panel into the source window. The issue happens with a click and drag or a doubble click. Everything is updated on my OS and PP. I will list my computer specs below to see if we can find a hardware culprit.

Windows 10

Intel i9-10920X 12 Core

128Gb of DDR4 Ram

Nvidia RTX 5000

Report · Mar 30, 2022

I realise this is an old post, but I've been having the same issue in Premiere 22, but with Sony s-log3 footage (UHD 50fps AVC-I) . It only started happening about a week ago, crashing from 30s-5min of watching the footage on the source monitor. But no crashes once the footage is on the timeline and on the program window.

I was initially working with proxies on an external drive, then I wondered if it was something about the proxies (and the crazy color management issue that's been going to create them from s-log on AME), so I moved to my local M.2 drive and tried with and without proxies. Same issue every time.

My Premiere is up to date, I've cleaned all the cache, I've tried using the Playback Engine Software Only, I've created a new file, nothing worked. It's been driving me crazy!

I just found this post, and the updated at the bottom, about the double clicking on the footage, so I tried that. I used a hotkey from my project window to Open In Source Monitor and no crashes since then! This is really weird!

I thought I'd post this in case someone else is struggling too.