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1

Low-level exception: text error in Premiere

New Here ,
Mar 11, 2018 Mar 11, 2018

Screenshot (4).png

So I started getting this error today in my projects and I'm hoping I'm not the only one. I've tried un-installing and re-installing Premiere, installing different versions, uninstalling my fonts, re-syncing, restarting my computer... nothing works. It's so frustrating because I can't add or edit any text now. I've wasted hours trying to fix the problem. Why is this happening and how do I fix it?

It says, "A low-level exception occurred in: Text (AEVideoFilter:11)"

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correct answers 2 Correct answers

Enthusiast , Aug 04, 2018 Aug 04, 2018

Hi.

Try the following, go to Edit> Preferences> Playback and uncheck Enable Mercury Transmit.

If it does not work create a new project and import the project that gives you problems.

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New Here , Apr 25, 2019 Apr 25, 2019

This solution did not work for me, neither did any of the above suggestions.


What worked for me instead was once the error was displayed:

  • Use the pointer tool to select the text box in the preview panel
  • Select the Effects panel
  • Reduce the font-size in the Text > Source Text to about 40
  • Click in the Text area again from the preview panel
  • Enter the text

Hope that helps someone

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New Here ,
Apr 22, 2020 Apr 22, 2020

So... this problem is a major one...
instead of going back on CPU (don't have time) did a inDesing export of my text, imported it like an image...
for some, it could be easier, while waiting for the Abode's solution...

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Explorer ,
Nov 01, 2021 Nov 01, 2021

I know this topic is super-old and yet I just had to deal with it. The solution that worked for me was resetting my preferences in Premiere. Everything went to back to normal after that. Hope this helps someone.

 

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New Here ,
Nov 07, 2021 Nov 07, 2021

I tried resetting my preferences and it still isn't working! I don't want to start this project over, but I'm beginning to think it will be quicker than trouble shooting this.

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Adobe Employee ,
May 25, 2022 May 25, 2022

Hi Mario,

Sorry. Have you tried a new project yet?

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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New Here ,
Jun 24, 2022 Jun 24, 2022

Hey! I solved it by updating adobe premiere. So if you haven`t yet, try checking if there are any updates pending. 😄

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Community Beginner ,
Jun 07, 2024 Jun 07, 2024
LATEST

Not sure if anyone is still having this error, but mine was giving me these errors nonstop and would crash the project as soon as it loads. Go to your Adobe Creative Cloud launcher and hit the three dots next to Premiere Pro's Open button. Select Open (Intel) and it fixed the issue for me. I'm on an M1 Max Sillicon chip, but opening the intel version seems to be more stable in this instance. Hope this helps!

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