Mac inverted scrolling, timeline only

[Carson333293602ug8]

Trying premiere on a mac instead of PC. I notice when I scroll-scrub through a timeline, or just in a clip that the scroll direction is backwards.

This only applies to moving the playhead though. Other normal scroll bars function like a windows pc (scroll top to bottom goes down on webpage). 

Is there a way to change or fix this? So that moving the scroll wheel top to down scrubs normally instead of backwards?

[Carson333293602ug8]

Hi @Carson333293602ug8,

I got your message. I apologize that the that the community was unable to provide a definitive answer for you around your timeline scrolling issue. Please contact assisted support for continued assistance with this issue. To contact Adobe Customer Service, do the following: 

1. Make sure to sign into your Adobe account. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN. 
2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

[Kevin-Monahan]

Hi @Carson333293602ug8, 

Check out System Preferences > Mouse > Natural Scrolling and shut that off. Working now? Let us know.

Thanks,
Kevin

[Carson333293602ug8]

Natural scrolling was turned off. Hence why I mentioned scroll bars acting like a pc and not a mac. It's just timeline scrubbing still inverted.

[Kevin-Monahan]

Hi @Carson333293602ug8,

I got your message. I apologize that the that the community was unable to provide a definitive answer for you around your timeline scrolling issue. Please contact assisted support for continued assistance with this issue. To contact Adobe Customer Service, do the following: 

1. Make sure to sign into your Adobe account. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN. 
2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
3. Type "Agent" in the chat box to be connected to a live agent. 
4. When you get an agent, ask to be connected to the video queue. These are agents that are specially trained to handle issues related to digital video and audio.

I hope they can assist you. Let us know what happens so that the community can stay informed and help others having trouble with the same problem.

Thanks,
Kevin

[Kevin-Monahan]

Hi @Carson333293602ug8,

I got your message. I apologize that the that the community was unable to provide a definitive answer for you around your timeline scrolling issue. Please contact assisted support for continued assistance with this issue. To contact Adobe Customer Service, do the following: 

1. Make sure to sign into your Adobe account. Allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN. 
2. Click here: https://helpx.adobe.com/contact.html?rghtup=autoOpen. This will automatically open the chat window. 
3. Type "Agent" in the chat box to be connected to a live agent. 
4. When you get an agent, ask to be connected to the video queue. These are agents that are specially trained to handle issues related to digital video and audio.

I hope they can assist you. Let us know what happens so that the community can stay informed and help others having trouble with the same problem.

Thanks,
Kevin