(Mac) Premiere Pro CC 2018 - Keyboard Shortcuts doesn't load

[makemestoopid]

Hi Adobe Community,

I cannot open my Keyboard Shortcuts (Premiere Pro CC 2018). When I click on the button, the button clicks, but nothing happens. The keyboard shortcuts window doesn't load. What can I do?

Thank you!

----My specs----

Adobe Premiere Pro CC 2018

macOS High Sierra

Version 10.13.1

MacBook Pro (Retina, 15-inch, Mid 2015)

Processor: 2.5GHz Intel Core i7

Memory: 16 GB 1600 MHz DDR3

Startup Disk: Macintosh HD

Graphics: AMD Radeon R9 M370x 2 GB Intel Iris Pro 1536 MB

[Ann Bens]

Try trashing Preferences.

[makemestoopid]

Hi Ann,

Thank you for replying! I already tried using the Preference Manager app. No luck 😕

Could it be because I also have Premiere Pro CS6 installed?

[Vidya Sagar]

Hi there,

Sorry for the inconvenience. It is certainly not an issue with Premiere Pro CS6 installation.

Have you tried the same steps mentioned in this article FAQ: How to reset preferences in Premiere Pro?  while resetting the Preferences?

Thanks,

Vidya.

[Rameez_Khan · Accepted solution]

Hey makemestoopid,

This has worked for many people before Latest Premiere Update: Keyboard shortcuts not working

Let us know if this helps you.

Rameez