MAJOR Premiere Issue, Adding Photos Freezes Premiere

Contributor ,
Feb 23, 2022 Feb 23, 2022

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Suddenly yesterday, when I add a photo to the timeline, I'll duplicate it on the sequence and then the program will freeze. I'll be able to move the scrubber and hear the audio but the scrubber itself doesn't move. It's like the program is working, but the graphics aren't updating. And it happens only when I add photos. I edited an entire timeline this morning just cutting a video with no photos and had no issues. But when I start adding BROLL, the problems begin. It looks like they're all the same jpeg photos that I was using before. I tried rolling back to a previous version of premiere and reinstalling my graphics drivers. I didn't do anything differently yesterday, it just started happening. I did update to the newest Windows 11 after it started happening to see if that would fix it, but it did not. Any other suggestions? Maybe reseating the RAM? Could dropbox be causing it? Would be weird since I've always been using Dropbox...

 

32GB gskill RAM

AMD 3900X

ASUS AM4 TUF Motherboard

EVGA GeForce 3080 Ti

 

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Crash , Error or problem , Freeze or hang

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Contributor ,
Feb 23, 2022 Feb 23, 2022

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Okay, update... I added a new user to windows and it seemed to stop happening on the new user. Then I went back to my regular user account and... at least at the moment... it seemed to stop doing whatever it was doing? This is weird. I'm wondering if having the transcription window open has anything to do with it, but I'm cautiously optimistic at the moment...

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Adobe Employee ,
Feb 24, 2022 Feb 24, 2022

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Hi there!

Sorry to hear that. Can you save your files on the desktop and then import them? Dropbox could be an issue here. Also, check for permissions here: https://helpx.adobe.com/in/x-productkb/multi/preferences-folder-read-only-error.html#:~:text=Navigat....

Let us know.

Thanks,

Kartika

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New Here ,
Feb 27, 2022 Feb 27, 2022

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Did not work

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Contributor ,
Feb 27, 2022 Feb 27, 2022

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I wish I could be more help, I made a new user and it stopped happening in the new user account, then went back to the old user account and it just started working. I dunno what happened cause I don't know why adding a user would help. Does this happen with literally every photo you find? Can you screengrab the photo, then add the screengrab? Are you adding from the "import media" dialogue, or are you dragging photos from explorer into the timeline?

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New Here ,
Feb 27, 2022 Feb 27, 2022

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I'm currently having this issue, anytime I add a photo or audio to the sequence the whole prgram freezes.

32GB RAM

AMD 5800X

NVIDIA 2060

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New Here ,
Feb 27, 2022 Feb 27, 2022

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Restarting my entire system does nothing either, the only thing that fixes it is deleting the file I added, then everything runs perfect again until I add something else.

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New Here ,
Feb 27, 2022 Feb 27, 2022

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Treid what the other guy did, created a new user and rant the program. The issue still happened in the other users profile as well.

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New Here ,
Feb 27, 2022 Feb 27, 2022

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Uninstall and reinstall is not a fix

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Guide ,
Feb 28, 2022 Feb 28, 2022

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Is it a huge 80 megapixel image? 

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Adobe Employee ,
Mar 03, 2022 Mar 03, 2022

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Right. How large is this image in pixel dimensions?

 

Kevin

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Adobe Employee ,
Mar 03, 2022 Mar 03, 2022

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Hi! Have you tried resetting preferences and deleting cache files?

 

Thanks,

Kartika

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