Media Browser Not Seeing Files in Destination Folder

[glaustin]

Apologies if this is the wrong board, but as this issues covers a couple of apps, i thought it best to try here first.

I have an issue with both Premiere Pro and After Effects 22.5, which I finally upgraded to last week. The issue also seems to involve Photoshop 23.4.2.

All seems fine with the apps generally, except for using the PPr and Ae Media Browsers. When I first installed these updates, MB crashed every time I tried to access files through it. The next day it settled and  stopped crashing. But, when I use Media Browser now I can see the destination folders, but not any of my newly created Photoshop PSDc files in the destination folders. It is the same problem on my HP Envy laptop.  When I use PPr v 15.4.5 and Ae v 18.4.6 (on both our main editing machine and laptop), I can see the PSDc files without issue.

Then, bizarrely, at the weekend, I could suddenly all my files in the destination folder. I just thought it was some sync issue. But today I am back to square one and cannot see the PSDc files in the destination folder again in v 22.5.However, if I export a Jpg or PNG from the PSDc files, I can see those in the destination folder.

Any help or guidence would be much appreciated as I always import via Media Browser. I attach an image below my specs of the destination folder underneath the Media Browser, where you can see the files in the destination folder against what Media Browser is displaying .

My Main PC Specs

OS: Windows 11 Pro (Version 21H2 – Build 22000.795),

Intel(R) Xeon(R) W-2123 CPU @ 3.60GHz (8 CPUs), ~3.6GHz,

Memory: 65536MB RAM,

Available OS Memory: 65148MB RAM,

Page File: 8774MB used, 121910MB available,

GPU: NVIDIA Quadro P6000 (v516.94),

Display Memory: 56998 MB,

Dedicated Memory: 24424 MB,

Shared Memory: 32574 MB.

[glaustin · Accepted solution]

Problem solved!

For some reason the filter had set itself in both PPr and Ae to something unusual (not sure why it would do that on upgrading...). I have set the filter to see 'all files' and all is good again.

Sometimes the best solutions are the simplest...🙄😳😊