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Media Encoder Export Bug

Explorer ,
Nov 09, 2016 Nov 09, 2016

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Hi all,

Ever since the update, media encoder has been screwing up my final export. Upon sending my project to encoder, my video starts ghosting and gets flipped upside-down and my After Effects graphics get copied flipped and stick on the screen as seen by my screenshot. When I export it straight out of Premiere the video comes out fine. Has anyone run into this issue and if so, is there a way to correct it or am I exporting options limited to Premiere from now on?

Thanks,
Michael

Screen Shot 2016-11-09 at 10.43.56 AM.png

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correct answers 1 Correct answer

Community Expert , Nov 10, 2016 Nov 10, 2016

Does it queue with MPE turned off.

In Media Encoder turn off Import Premiere timeline nativly in Preferences.

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Enthusiast ,
Nov 09, 2016 Nov 09, 2016

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Mine was not flipped but reading it as offline, i deleted the Media cache file and the Media cache folders and restart the computer , its was back normal , try it.

Muhannad,

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Explorer ,
Nov 10, 2016 Nov 10, 2016

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Thanks Muhannad,

I tried this method and I'm still getting the same error. Now the frame is flashing and still appearing upside down and all of my lower thirds are burned on the screen.

Michael

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Enthusiast ,
Nov 10, 2016 Nov 10, 2016

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Did you try to lock your layers in the timeline ?

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Explorer ,
Nov 10, 2016 Nov 10, 2016

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Yes. Still the same issue.

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Enthusiast ,
Nov 10, 2016 Nov 10, 2016

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Did you try to quit everything from the processor and start premiere  by holding SHIFT + ALT ?

Muhannad,

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Explorer ,
Nov 10, 2016 Nov 10, 2016

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I have a Mac. I'm not sure how do it on this machine. I tried OPTION+SHIFT. I imported the sequence into a new project. My export settings are the YouTube 1080p preset on Premiere Pro. I'm still getting the same errors.

I appreciate the help Muhannad and I don't know why this is happening as my other projects (they use different AE graphics) are not having this problem. I don't know if the AE has something to do with this or if it is something else. I'm hoping someone from Adobe can address this and try to shed some light on this issue.


Thanks again,

Michael

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Community Expert ,
Nov 10, 2016 Nov 10, 2016

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If you want Adobe help Contact Customer Care - Premiere Pro and ask for video queue.

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Explorer ,
Nov 10, 2016 Nov 10, 2016

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I turned off "Import Premiere timeline natively" and that worked! No more ghosting and AE graphics burned and flipped on the screen. Thanks! I didn't touch the MPE settings. Are you referring to the Mercury Playback Engine or something else? And how would I turn that off?

Thanks!

Michael

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Enthusiast ,
Nov 10, 2016 Nov 10, 2016

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Muhannad,

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Community Expert ,
Nov 10, 2016 Nov 10, 2016

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If the Import timeline natively turned off works you can leave CUDA on.

Which you can find under Renderer in AME.

After installing AME did you sync settings?

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Explorer ,
Nov 10, 2016 Nov 10, 2016

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I send it right to AME. I use the Queue button. I didn't install AME on this computer it was already on it.

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Community Expert ,
Nov 10, 2016 Nov 10, 2016

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Does it queue with MPE turned off.

In Media Encoder turn off Import Premiere timeline nativly in Preferences.

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Enthusiast ,
Nov 10, 2016 Nov 10, 2016

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LATEST

hiphopopotamus12 wrote:

my video starts ghosting and gets flipped upside-down and my After Effects graphics get copied flipped and stick on the screen as seen by my screenshot.

Screen Shot 2016-11-09 at 10.43.56 AM.png

Exact same thing is happening to me with AE exported graphics. Turning off the GPU acceleration resolves the problem, however that defeats the entire purpose of harnessing the power of the Mercury playback engine. At first I thought it was my GPU card/ driver. Clearly this is a Premiere CC 2017 bug.

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