media pending problem

[dalya sibai]

hello 

I have a problem with Adobe Premiere
There is a yellow screen on video playback and the video is not working
Note that my device has excellent specifications
I tried all the methods available on the Internet and never found a solution to this problem
Can you help me please?

Moderator notes: A change was made to your post.

• Please avoid labeling troubleshooting posts with "FAQ." The label is for actual FAQs in the forum. Adobe Staff and Adobe Experts are the people meant to use such labels. I apologize if this issue was unclear. Thank you.

[dalya sibai]

hello 

I have a problem with Adobe Premiere
There is a yellow screen on video playback and the video is not working
Note that my device has excellent specifications
I tried all the methods available on the Internet and never found a solution to this problem
Can you help me please

[kglad]

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from cc desktop">

[Peru Bob]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

[dalya sibai]

i did all of this nothing work 

what i can do else ? 

[Peru Bob]

Please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

[dalya sibai]

this is my screenshot 

[dalya sibai]

this is in tree viw as you ask for 

[Peru Bob]

Also, please use the free MediaInfo and post a screenshot of the properties of your media in tree view:
https://mediaarea.net/en/MediaInfo

Many users are having issues with VFR. If the file is variable frame rate, use Handbrake to convert to constant frame rate before importing into Premiere Pro:
https://handbrake.fr/downloads.php
Here is a tutorial:
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

Shutter Encoder may also be used to convert to Constant Frame Rate:
https://www.shutterencoder.com/en/

[Peru Bob]

Please post screenshots or videos showing the yellow screen and your sequence.

[Averdahl]

There is a yellow screen on video playback and the video is not working

By @dalya sibai

It seems that you are using an old version of Premiere Pro that has a yellow-ish picture when the media is off line. The solution is to re-link the footage by right clicking on it and choose Link Media. It is possible to select more than one clip if all media is off line to link up all clips in one go.

Or, what does the yellow screen say?

[dalya sibai]

i did that before but its not working 

i see this solution on youtube but its not work i try evey ways to solve this problem but no thing work 

[Averdahl]

i did that before but its not working 

i see this solution on youtube but its not work i try evey ways to solve this problem but no thing work 

By @dalya sibai

Where are your source files, on an internal drive or an external drive?