Mercury Playback Engine GPU acceleration (CUDA) is Not Available in Adobe Premiere CC 2019 nor in Media encoder.

[300188]

Hello, I have discovered when running Premiere Pro CC or Media encoder  that nor GPU mercury playback engine software only nor the CUDA acceleration are available (they are greyed out) I am running the following configuration,  I don't understand why. I don't know what to do.  Can someone help? Thank in advance.

Motherboard	Gigabyte X99 AORUS 7
Processor	AMD Ryzen 1950x (16 coeurs / 32 Threads) 3.5GH
Ram	DDR4 RAM 64Go G.Skill Ripjaws 5 Rouge
GPU cartes graphiques x2	2x ASUS ROG STRIX GTX 1080TI 11G
Disque Système (récuperé de l'ancien système 2014)	Samsung Serie 840Pro 512Go
Boitier	AntecP183 V3
Alimentation	Seasonic M12II Evo Modulaire - 850W
Refroidissement	Ventirad pour AMD Ryzen
Graveur Blu Ray	LG BH16NS40 (acheté en 2014)
OS	Windows 10 64Bits
Stockage1 données	WD 2To Caviar Black
Stockage 2 vidéo	WD 9To Caviar Black (3x3) Raid0

[R Neil Haugen]

Are the two 1080's set in SLI operation mode, connected, essentially? If so, try to de-SLI them.

Neil

[300188]

Thank you for your reply.

But please could you tell me how do I get to use the GPU memory. What is SLI and where can I find information about it?

Thanks again

Cristiana Grillo-Bontemps

Le 2 févr. 2019 à 21:09, R Neil Haugen <forums_noreply@adobe.com> a écrit :

SLI operation mode,

[R Neil Haugen]

Sometimes on installing two GPUs they are connected to each other, and that is called SLI. This is something you would need to know about your machine as "we" can't see into the case from "here".

Neil

[300188]

Hi Neill, I have at the moment only one GPU installed. My graphic card is a GeForce GTX 10TI - Pilot version 388.13

I see from Adobe support niote of October 4,2019 that "CUDA graphics acceleration will require CUDA 9.2 drivers....therefore there must be a way to get Cuda accelleration..." Therefore there must be a way. Can you help me further?

Thanks in advance

Cristiana

[RjL190365 · Accepted solution]

Your installed driver supported only CUDA 9.0, AFAIK. You will (for WHQL drivers) need driver version 397.64 or higher in order to have CUDA 9.2 support. Driver version 411.xx introduced CUDA 10.0 support.

[300188]

Thank you very much RjL 190365 . I downloaded driver 9.2 - The problem is solved with the new driver. Thanks again

[300188]

PROBLEM IS SOLVED. Thank you to those who helped me.