Mercury Playback Engine Software Only

[Guest]

I know that this has been in other threads but I have looked at them and still have not been able to get Adobe Premiere Pro CC to see my GPU. My laptop is an Asus ROG G745 with an NVIDIA GeForce GTX 560m. Any new suggestions would be welcome.

[Shivangi_Gupta]

Hi bills,

Sorry for your issue. I understand that you are unable to make changes to video renderer for Premiere Pro and it is grayed out at Mercury Playback Engine Software Only. You may need to update the graphics card drivers for the Nvidia GPU. Please check this article: https://www.premierebro.com/blog/support-changes-for-gpu-acceleration-coming-to-premiere-pro.

Let us know if it helps.

Thanks,

Shivangi

[R Neil Haugen]

The 2019 (13.x builds) version of PrPro simply cannot use such an older card. The minimum specs now listed are for later and more capable GPUs than that one.

Neil

[R Neil Haugen]

Current Systems Requirements list, from the Overview page of this forum:

Adobe Premiere Pro CC System Requirements

Down in the GPU section, they list at least a 700 series card, and with a minimum of 4GB of vRAM for Mercury Acceleration in 2019. 2018 can still work with that card, but not 2019.

Neil

[Guest]

Is there any way to use the 2018 version?

[Ann Bens]

Yes you can download 2018 from the cc app.

[Guest]

Awesome...How? I just took a look at the CC app and I'm not sure where to go. Oh and just to let you know I'm in the 7 day trial right now. Thanks

[Ann Bens]

If you are on a trial you can only download 2019. No previous versions are available.

[Guest]

Got it. I'll update and see how that works. Thanks for the help.

[Fl4voredLif3]

Even in my previous versions of pre pro cc. the problem persists. I still get the violet and green video if i try and use the opencl/gpu. I'm not sure what to do...should i roll back the version of windows 10 from 1809 to 1804?

[R Neil Haugen]

What's that card?

Neil

[Ann Bens]

Green or purple streaks appear in the Source and Program monitors for 2018.

[RjL190365]

Unfortunately, you're PERMANENTLY stuck on software only because NVIDIA had decided to permanently EOL (End Of Life) driver support outside of archived driver releases for all Fermi-generation GPUs (this includes ALL 400 and 500 series GPUs, and also selected GPUs in the 600, 700, 800m and 900m series). The latest version of Premiere Pro now requires a driver version that's much newer than the latest that's available for such legacy GPUs just to even enable CUDA GPU acceleration at all.

Your GPU cannot be updated to a driver version any newer than 391.35, which is now still too old for CC 2019 to use at all for GPU acceleration.

[tcbfinch]

Where I am disappointed my GEForce GT545 1.5GB card is NOT going to work as of Premiere CC 2019, I am least thankful to find a clear summary here on the forum.

[JoeAldous]

Exact same as that! I've spent ages trying to find a straight answer to why I've been having so many issues with the renderer!

[RjL190365]

Yes, not only is that GPU too old and obsolete, but it also does not have enough VRAM to meet Adobe's minimum VRAM amount requirement of 2 GB or more (however, 4 GB or more VRAM is now recommended).

And while it functioned for GPU acceleration in earlier versions of Premiere Pro, the 1.5 GB version (sold primarily at retail) used DDR3 VRAM while 1 GB versions of that same GPU (sold primarily to OEMs) used GDDR5 VRAM - but in this particular comparison the DDR3 version was only slightly slower than the GDDR5 version because the DDR3 version used a 192-bit memory bus while the GDDR5 version was restricted to 128-bit memory. All GT 545's were based on the same Fermi refresh GF116 GPU that was used fully enabled in the GeForce GTX 550 Ti; however, one of the four streaming multiprocessing units of the GTX 550 Ti was disabled for use in the GT 545.

[Adam Balcomb]

I'm running an Nvidia GeForce 2060 RTX and can only use the software mercury playback. I'd be staggered if this was now end of life

[Averdahl]

I'm running an Nvidia GeForce 2060 RTX and can only use the software mercury playback. I'd be staggered if this was now end of life

By @Adam Balcomb

Use the latest Studio Driver that you can download here: NVIDIA DRIVERS NVIDIA Studio Driver (Just click the Download button when you open the link.)

Report back your results.