Missing Media - External hard drive not appearing

[Thomas24151803jiza]

Hi, 

(Mac OSX 12.3.1 - Premiere Pro V.22.3.0)

I have recently opened a project where all my media is located on an external hard drive. All of the media is appearing as offline.

When I try to link the media, my external hard drive is not appearing in the Media Browser, however it is appearing in Finder. 

If I choose to link the media through Finder, rather than Media Browser, it means that I have to re-link each file individually. This is obviously not ideal on a large project.

Does anyone know why this might be happening and how it can be solved?

Thanks

[RickRediske]

I am havng the exact same problem. Only its not only with Premier.  I have gone through every folder to make sure everyhing is "read/write" and added the administrator.  Nothing works.  Adobe screwed this up big time. 

[Thomas24151803jiza]

Try checking your read and write permissions on your external hard drive. I think there was a background update on my drive's firmware which changed the permissions.

Make sure all permissions are enabled on the drive and applied. Hope that works. 

[RickRediske]

Thanks, but I have already gone through every location where a “permission” could reside.  Starting with the external drive in general and working my way down to each and every folder and subfolder. 

My hard dive shows up and functions with everything BUT Adobe.  It’s effecting everything, Illustrator, Premier, After Effects.  

I am basically dead in the water without access to my hard drive.

[jamesh70223637]

Hi Rick, I am having the same issue, any luck so far?

[sarahg10889897]

I'm having the same issue - so frustrating!  Any solutions yet?

[jamesh70223637]

Hi Thomas, I am having the same issue, any luck so far?

[Thomas24151803jiza]

Hi Jamesh,

I spoke to someone at Adode Support. They thought that the drive's firmware had been updated, which had changed the read + write permissions for Premiere. They changed the privilege settings on the drive to make sure 'read + write' permission on the drive was granted to 'everyone' and then 'applied changes to enclosed items'. That fixed the problem. (see screen grab). Good luck.

T

[jamesh70223637]

Thank you Thomas.... I will try this..

[jwoll81]

This helped me, thank you!

[RickRediske]

Yes, I have figured a work around for the issue of the missing external drive. Duplicate your project file (either Premier Pro or After Effects and save it to you computer hard drive. Then when you open that duplicate file, at leasr for me, it found the media files on the external drive.  I was able to save the project after working on it, but only to my computer hard drive. The issue appears to be that you can't have both the project file and the media files on the external drive.

Hope that helps.

[jamesh70223637]

Thanks Rick... Hope Adobe fix this issue soon, thanks!

[Ray5EDB · Accepted solution]

Had the same issue with my mac. Just had to go to privacy, full disk access and grant the application full permision and all fixed!

[BeauLeland]

That fixed it for me! Thanks so much, Ray.

[Edwin Monterrosa]

This worked for me as well! Thanks Ray!!

[Siena300711278u9n]

You rock! Worked for me too!

[mickenzies59972835]

Ding ding, we have a winner! Thank you!

[Cafefiend]

Thank you! It finally worked for me after I updated to PP2024. Just FYI to other users, it is not enough to add Creative Cloud for full disk access, you need to add Premiere Pro. 

[Gregory31872574vi8b]

You saved me so much time, my friend. Thank you!

[DAVID 640]

Yep, that did it! (2024 Update, too.)

[Clifford5EF3]

Thanks, this fixed it for me too!

[kat2255]

Can someone please explain how to fix this as a step-by-step process? I have no idea where to go to "Privacy"... is it on the external harddrive somewhere? Or inside Adobe Media Encoder? Where exactly do you find "Privacy"? And once "Privacy" is found, where do you go to allow "Full Disk Access"? Step by step and locations on how to do this would be very helpful please, as the original answer didn't help me!

[kat2255]

For anyone who can't get the solution with this, I'll update the instructions that helped me here:

On your mac, go to the "apple" icon on the top left corner of the computer
System Settings > Privacy & Security > Privacy > Scroll down to Full Disk Access > "Plus" button > Go to your Applications on the left, find the app you want to give permission to (Adobe Media Encoder in my case). Select the app.

[Corn Dodger]

Go to System Preferences > Security and Privacy > Privacy > Scroll down to Full Disk Access > Plus button > Add Premiere Pro.app

[olllieelmes]

Amazing.... this worked for me too. Added all my Adobe programmes to the list. 

Thanks!