MoGRT install error "the motion graphics template could not be installed"

[chloenerd]

Hello! My team is encountering a new MoGRT install bug, and I'm pretty stumped. It started on my coworker's machine (fresh install of PR, AE as of 2 days ago), and I was able to recreate it by updating my PR to the latest release as well. We're both on Macs.

Basically, when we try loading a MoGRT into Premiere using the "install motion graphics template" button at bottom right of the Essential Graphics panel, we get the following error: "the motion graphics template could not be installed"

Curious, I tried installing manually (username/Library/Application Support/Adobe/Common/Motion Graphics Templates), and had no problem - MoGRT worked great. Then I tested installing it using the button in the EG panel again, and could see that the MoGRT file was being added to the Motion Graphics Template folder, but the file itself was grayed out. It's like the install can't complete for some reason.

Any ideas?

[Ishan Y]

Hey chloenerd,

Welcome to the community, and sorry about the issue. Are you having this problem with a specific .mogrt file or all of them? Are you able to use the .mogrt file if you roll back to the previous version of Premiere Pro? Let us know. We're here to help. 

Thanks,

Ishan

[chloenerd]

Thanks Ishan, appreciate your help!

I have both version 22.5.0 Build 62 and version 15.1.0 Build 48 installed on my machine. The MoGRTs were created on version 15.1.0.

• The .mogrts load and work fine if I manually install them into the application support folder noted in OP, both in PR 22.5 and 15.1
• In both versions of PR I get the "the motion graphics template could not be installed" error for most of the .mogrt files I've tried installing via the EG panel. I'm also getting the error "This Motion Graphics template is not compatible in this version of Premiere Pro. You must update to the latest version of Premiere Pro in order to use this template." in PR 22.5 (which is the latest version, I think?)
• As a test, I just created a brand new very simple .mogrt (a shape layer with a color control) in AE 22.5, exported it, and get the same "cannot be installed" error when I try to install it via EG in PR 22.5. It works if I manually install it.

[Kevin-Monahan]

Sorry, chloenerd. I feel for you. Perhaps something is amiss in your macOS file system. When Premiere Pro asks you about permissions during its installation, did you ever click "no?"  

I would check out your System Preferences on the Mac and make sure that permissions are set to R/W for anything Premiere Pro touches, like where your .mogrt files are stored. I believe Security > Privacy > Full Disk Access is the location in System Preferences where an adjustment may make a difference in how Premiere Pro functions. Can you try it?

Thanks,
Kevin

[chloenerd]

Thanks Kevin, I suspect an issue with my file system may be it, too. A different colleague tried installing the same mogrt file in his Premiere vr22.5, and it worked fine. So it does not seem to be an issue with the mogrt file.

I discovered what I think may be a related problem the other day, this time in AE, similar to the ticket here.

In AE 22.5 When collecting files, the files in the footage folder are also grayed out (same issue as trying to install mogrt via premiere essential graphics panel, see screenshots attached).  In earlier versions of AE, it crashes in the same way as described in that linked ticket. Collecting files to an external drive "solves the problem" on all versions of AE.

I followed your instructions and gave Premiere and AE full disk access. I also went through to the disk Library> application support>Adobe>AE/PR folders and made sure I have R/W permissions there. Still not working. Anything else you'd suggest I try?

[Kevin-Monahan]

Sorry about that. Thanks for trying. I'll point the mogrt brain trust to the post. I hope we can get some help for you ASAP.

Thanks,
Kevin

[Kevin-Monahan]

Chloe,

I just spoke with them. The team said that they think your issue will be fixed in an upcoming version. Let us know how it goes.

Thanks,
Kevin

[chloenerd]

Thanks Kevin, glad to hear it. Any word on timeline for that upcoming version with the fix?

[Kevin-Monahan]

Sorry, Chloe. This is all I have: https://community.adobe.com/t5/premiere-pro-discussions/known-issue-premiere-pro-22-6-on-macos/td-p/...

Thanks,
Kevin

[natashamalasha]

Did you ever get this resolved? Having the same issue 😞

[Kevin-Monahan]

Hi natashamalasha,

Sorry about that. What kind of computer do you have? Do you have any connectivity with DropBox or iCloud? Something like that? Let me know.

Thanks,

Kevin

[Kevin-Monahan]

According to what I've heard, it looks like it will be fixed in an upcoming version. 

Thanks,
Kevin

[valeriebourdon_u]

One of our editors working on Mac was experiencing this issue, but importing manually didn't work either.
Posting our work-around for visibility.

He was missing the "Motion Graphics Templates" folder in the following file path: (username/Library/Application Support/Adobe/Common/Motion Graphics Templates) so he created a new folder in this location with this name.

In PR, in the Essential Graphics panel, he clicked the hamburger menu > "Manage Additional Folders" > "Add" and added the new "Motion Graphics Templates" folder. 

All MOGRTs dropped into the "Motion Graphics Templates" folder appeared in PR after re-opening the program.

Dragging and dropping still causes the original error.

[Loane Studio]

i work on a mac and i have the same error, can't fix it 

[Kevin-Monahan]

Hi Loane,

You may want to check the error on the Beta. It may be fixed there by now. More info: https://community.adobe.com/t5/premiere-pro-discussions/problem-with-adobe-premiere-graphic-import/m...

Thanks,
Kevin

[garyb90858896]

I am having the same issue

[Kevin-Monahan]

Hi @garyb90858896 ,

I got your message. I apologize that the community was unable to solve your issue. At this time, please contact assisted support directly to help you find a solution to this problem. The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you. Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

Thanks,
Kevin

[Laney5C60]

Thanks for posting this workaround. Had the same issue importing from Dropbox today and this solved it.