Motion Graphics Templates show as 0 KB, will not correctly download from Libraries
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Over the years, I have designed a variety of Motion Graphics Templates in Premiere Pro and saved them all to my Creative Cloud Libaries. Recently, I've been running into an issue where these graphics will not download properly from my libraries when I drag them onto a sequence. Everything was working fine for a while, but the issue just popped up overnight, and I haven't been able to solve it.
The graphics appear in both the Essential Graphics Panel and in my libraries in the Creative Cloud app, but won't actually download properly. A dowload window will briefyl appear for a fraction of a second, but any graphic I downlaod that is saved in my libraries will be empty once it's been dragged to my timeline.
It looks like at least one other person has reported a similar issue, but it doesn't look like much progress was made in solving it as of yet, and their issue involves aftereffects files:
More details/demonstration of issue:
Here, I created a new project, imported a b-roll clip, and created a sequence from that clip's properties. All of my graphics appear in the Essential Graphics window under libraries with thumbnails, indicating they contain content.
But when I drag them onto a sequence, no layers/elements appear in the "edit" tab of the essential graphics window. The graphic is completely empty, and doesn't even share the name of the file as listed in my libraries.
When I right click on the file in my libary, multiple options are greyed out. Additionally, the info tab shows the file size as 0 KB -- as if all of its contents were deleted, despite the fact that I never did anything like that. Copying to my local disk has no effect, those files also appear as empty.
I know the contents of the graphics templates are still there, because every now and then I will create a new project and one or two of them will load (albeint never consistently the same ones/all of them). But then I'll try creating another new project, and none of them will load again.
It could also be worth noting that I'm not receiving any error messages whatsoever.
I've already tried:
- Restarting my PC
- Signing in and out of my Adobe account
- Complete uninstall and reinstall of Creative Cloud, premiere, and all Adobe apps on my PC.
- Within both the Creative Cloud app and Premiere: duplicating Motion Graphics Templates, copying them to brand new libaries, and then attempting to dowload the graphics within premiere from thsoe new libraries.
- Creating brand new graphics, uploading them to my Libraries, and then attempting to download them onto a new timeline in a new project.
- Connecting to multiple wireless networks
- Creating new projects on different drives on my PC to see if the issue would replicate (it does). (I normally edit projects from a OneDrive-synced folder and thought moving my project filesto a non-syncing Windows folder or external hard drive could have potentially solved the issue.)
- Adjusting scratch disks for Motion graphics, to test whether that folder's placement affects the probability of the issue occuring (it does not)
- Adjusting the Placement of my Creative Cloud Backups folder on my PC
- Resetting preferences.
- Setting different render settings (CUDA, OpenGl, etc.)
- Calling Adobe Customer Support (3 times)
I'm running the latest version of Premiere Pro (13.1.5) but also encountered the issue on previous versions. My device is a Surface Book 2 with a Core i7 and a 6 GB NVidia GTX 1060.
I have no idea what else to do. I need to be able to design and access templates within Premiere as part of my work, so any help resolving this issue would be hugely appreciated.
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Would hugely appreciate if someone could help me with this!
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