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My adobe premiere is crashing and does not load the desktop correctly

New Here ,
Jan 17, 2023 Jan 17, 2023

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My adobe premiere is crashing and does not load the desktop correctly, the internet is excellent, the PC
opens games and other non-Adobe programs, and only with Adobe Premiere I am having this headache,
timeline image frozen, desktop does not fully render, crash. I'm all day closing and opening the program
and even updated it, and nothing works.

I will be waiting for an answer. Thank you very much in advance.

TOPICS
Crash , Editing , Error or problem , Freeze or hang , Performance , User interface or workspaces

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New Here ,
Jan 17, 2023 Jan 17, 2023

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Meu adobe premiere está travando e não carrega a área de trabalho corretamente, a internet está excelente, o PC abre jogos e outros programas que não são da Adobe, e só com o Adobe Premiere estou tendo essa dor de cabeça, imagem da timeline congelada, área de trabalho não renderiza totalmente, travamento. estou o dia todo fechando e abrindo e programa e até atualizei, e nada de funcionar.

Estarei no aguardo de uma resposta. Desde já agradeço.

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Community Expert ,
Jan 17, 2023 Jan 17, 2023

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the 517.40 Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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