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paesoh
Participant
May 13, 2024
Question

New Project UI Glitch - Cannot start a new project

  • May 13, 2024
  • 9 replies
  • 978 views

Hi guys,

 

I've been trying to troubleshoot this problem for a few hours now and I'd like some guidance on how to debug this. 

I cannot type the project name in even when I click on the media I want to import for the project. 

There seems to be a UI glitch where I am not able to click on the text bars in Adobe Premiere Pro when I start up the program. There also seems to be a bounding box issue with the startup menu, it appears as a pop up to the side of the screen, but when I expand the premiere window it dissapears.

I've tried restarting my computer and installing and uninstalling the program from Adobe Creative Cloud, but keep running into this issue.

    This topic has been closed for replies.

    9 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 5, 2024

    Hi @paesoh,

    We didn't hear back from you so I'll move your report to the Discussions forum while we await the information the team will need to fix the issue. See: How do I write a bug report?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 17, 2024

    Please provide more details for the team, @paesoh. How do I write a bug report?

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    May 15, 2024

    MPG is quite an old format: convert to something Premiere understands bette before import.

      P
      paesohAuthor
      Participant
      May 15, 2024

       

      Now the program will open, but it's throwing this error and I can't drag clips to the timeline.

      P
      paesohAuthor
      Participant
      May 13, 2024

      I'm currently not in a position to reset my preferences. Would resetting remove all of my editing presets?

      P
      paesohAuthor
      Participant
      May 13, 2024

      P
      paesohAuthor
      Participant
      May 13, 2024

      I updated my Nividia card driver (GTX 1060) and moved my project to my external drive. I'm still having the same problem.

      jstrawn
      Community Manager
      jstrawnCommunity Manager
      Community Manager
      May 13, 2024

      Like @Ann Bens said, it is difficult to tell what you're actually seeing with all those isolated images. It doesn't need to be very hi resolution, but it will help if we can see what your whole import mode screen looks like. Are you in a position to reset your prefs?

        Ann Bens
        Community Expert
        Ann BensCommunity Expert
        Community Expert
        May 13, 2024

        Please post a screenshot of the entire import UI, instead of bits and pieces.

        Do not use One Drive, but rather a local drive or external drive.

        If you are using an Nvidia card, make sure you have the latest studio driver installed.

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