newest NVIDIA Drivers required in CC19, causing playback issues

[WeAreMoose]

Hey guys,

Got an interesting one for ye,

First of all Setup:

Windows 10 Pro

Intel Xeon CPU E5-2630 v4 @ 2.20 GHz

64 GB RAM

Geforce 1080

After installing CC19, it asks me to update my Graphics drivers to use CUDA acceleration.

After installing the drivers, performance is shocking in CC17, nothing plays back smoothly.

So I have currently the choice between one of the two, is this a known issue & is either Adobe or NVIDIA aware of this?

Thanks

[Wes Howell]

Which drivers are you using?  

Please check out this link for info on the CUDA 9.2 drivers and recommended version.

Wes Howell

Premiere Pro Quality Engineer

[excited_Genie16B8]

You forgot the link, Wes.

[Vinay Dwivedi]

Important information on GPU-acceleration with CUDA and Apple Metal | Adobe Blog

[WeAreMoose]

Hey guys,

Thanks for the reply.

I'm currently on: 23.21.13.9065, released 03. Jan 2018,

They work great in CC17, if I go ahead and update to the September updated drivers, CC17 plays terrible...

Not sure what to do.

Thanks

Jannick

[Ann Bens]

That is an odd number for a driver: latest one of now is 416.34

[Vinay Dwivedi]

Hi David,

It seems that you are checking Intel driver version here.

//Vinay

[WeAreMoose]

Hey Guys, please see below

Many thanks

Jannick

[Ann Bens]

Dont rely on windows to get the correct driver.

Go to the Nvidia download site and download the latest as mentioned above.

[Ann Bens]

Download Drivers | NVIDIA

[WeAreMoose]

Hi Ann,

That's exactly what I'm doing, with the before-mentioned result.

Thanks

Jannick

[Ann Bens]

Go to the nvidia icon in the task bar and check the driver.

[WeAreMoose]

I'm currently running 390.65.

Thanks

jannick

[Ann Bens]

You can try 3 drivers before the latest one;

1 x 416.x and 2x 411.x

[WeAreMoose]

Thanks Ann for the list.

Strongly disagree with flagging

Correct Answerby Ann Bens on Oct 22, 2018 8:50 AM

Download Drivers | NVIDIA"

this as the 'Correct Answer', very misleading.

[WeAreMoose · Accepted solution]

Here's a list of all NVIDIA drivers:

Beta and Archive Drivers | NVIDIA

Thanks to Ann Bens​ , I now know that drivers  between

411.X and 416.X

Are the span where CC19 can use CUDA Acceleration. Try to find a driver in this span which works well with CC17 and CC19.

Thanks to Ann Bens​ I found a good one.

Thanks

Jannick

[Stan Jones]

It gets complicated, since the Nvidia links are not always to the info you want. Neither of those links is really a list of the correct drivers, and either would get me started.

In any event, since you are the original poster, you can change the correct answer. Just scroll to post 9 (the one that was marked correct), and click "unmark correct." Then go to the one you want to mark correct, and mark it.

[WeAreMoose]

Hey Stan,

Thanks for the clarification!

[MeditatorB]

I'm having the same problem even though my system exceeds all the system requirements for Premiere 2019 Vers. 13

I'm experiencing choppy playback of H264 1080 media when "GPU acceleration" is enabled under the 'video rendering and playback' tab of project settings.

I'm working with Premiere Pro CC 2019 vers. 13.0.2

When 'software only' is enabled however, playback is fine.

Here are my basic workstation specs:

Windows 10 Pro for Workstations

CPU: Intel i9-9820x

RAM: 64GB

GPU: Quadro M4000, driver vers. 418.81, CUDA driver 10.1.95.

The OS and the media are on two separate M.2 SSDs, and the cache files on a third SSD.

Any suggestions?

Thanks in advance,

Barrett

[Wes Howell]

Have you tried any other Quadra drivers?

When did you last update to the driver version that you are using?

Definitely sounds driver related and there has been a lot of movement and changes on that front.

[MeditatorB]

Thanks for your concern, Wes.

When the problem started yesterday, I was using the 411-version standard driver for my Quadro M4000.

I then went to Adobe's system requirements which encourages using the latest drivers, and updated to 418.81 but the problem persists.

And I'm using CUDA 10.

This article written by Adobe's own Eric Philpott just a few weeks ago states "NVIDIA CUDA requires CUDA 9.2 drivers"

Important Information on GPU and GPU Driver Requirements | Adobe Blog

CUDA 9.2 was released over 9 months ago. They're now at CUDA 10.

So does Adobe Premiere not support CUDA 10? Is only 9.2 compatible?

Thanks in advance for your time,

Barrett

[Wes Howell]

Hi Barrett,

This is not a common report and may be specific to the Quadro drivers.  I need to gather more info on this.

CUDA 10 is supported. (9.2 or newer)

Some users have reported that setting the Power Management Mode to Maximum Performance and changing the NVIDIA global 3D settings profile to the "3D App - Visual Simulation" seems to have helped. That would be easy to try.

Also - Have you done a full clean uninstall of older drivers? I would recommend this as this has resolved the issue for many. I'd do a clean uninstall and would try a couple recent versions of the Quadro driver. I would expect this to work. Many are using Quadro drivers successfully.

If that doesn't solve the issue, one more thing that I may try is disabling hardware decoding in Media>Prefs. It would be good just to rule that out as a contributing factor.

Wes

[MeditatorB]

Thanks again Wes. Those are all excellent suggestions.

I tried the first two:

- set M4000 power management to max performance with the "3D app- visual stimulation" loaded.

- disabled hardware decoding in the media tab of the preferences section

The problem persists however.

I'll now follow your suggestion to do a full clean uninstall of my current driver, and reinstall with a couple recent versions.

Hopefully I shall be victorious. Or you will have been with your noble assistance!

[Wes Howell]

Good luck!  And let me know how it goes.  We will get this sorted out.

Wes

[MeditatorB]

I'm sure we'll get it sorted out too. So far, no luck however.
I tried Nvidia driver versions 418.81, 412.16, 411.95, 411.81, 411.63, and finally 392.00.

392 rolled back the CUDA version from 10 to 9.1, so I then uninstalled 10 and installed CUDA 9.2, but that didn't work either.

I did uninstalls of old versions before each successive install, and then checked 3D settings to ensure that max performance was enabled, as well as ALL CUDA cores. I tried the visual simulation profiles, as well as base profiles. None of them worked.

Is there anything else I should try?

Thanks again for your time and effort. I really appreciate it.