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No audio output from Premiere

New Here ,
Aug 07, 2019 Aug 07, 2019

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Hi, I've tried all the normal solutions to get audio to play on my speakers from Premiere, and nothing works. Everything seems fine in Premiere, but nothing is coming through to Windows. !

Version 13.1.3 / 13.1.4

Windows 10 Pro

This is driving me crazy, don't want to go back to an older version and start this project over from scratch but maybe that's what I will try next.

-Jake

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LEGEND ,
Aug 07, 2019 Aug 07, 2019

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Drag/drop a screengrab of your Audio hardware preference dialog box please ...

Neil

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New Here ,
Aug 08, 2019 Aug 08, 2019

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Community Expert ,
Aug 08, 2019 Aug 08, 2019

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Turn on your speakers. Turn up the volume. Your audio hardware configuration looks good jeje

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LEGEND ,
Aug 08, 2019 Aug 08, 2019

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And when you click the Settings button what is the hardware settings for the OS?

Neil

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New Here ,
Aug 08, 2019 Aug 08, 2019

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Speakers are set as default. Here you can see that Premiere has levels and they are not going through to Windows.

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New Here ,
Aug 13, 2019 Aug 13, 2019

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Any advanced troubleshooting suggestions?

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Community Expert ,
Aug 14, 2019 Aug 14, 2019

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Try to make your audio hardaware configuration look like this.

Captura de Pantalla 2019-08-14 a la(s) 10.45.34.png

I begin to think that the problem is in some Realtek High Definition Audio configuration because the audio hardware configuration in Pr looks good. Thoroughly check the properties of your sound chip, some volume down or some muted output, something. What you should do is go testing and testing from Premiere Pro, there is no way to tell you exactly what the issue is, you have to test, this is how we all do it in cases like these, for more experience we have.

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