'No Capable Video Play Modules' - Temperamental Issue

Report · May 23, 2017

I was wondering if anyone could help me out with this.

When I open Premiere Pro CC, half the time it tells me there's 'No capable video play modules'. However, when I close and open it again it opens properly, which makes me question the message's legitimacy.

This only really becomes a problem coupled with the Unlinked Media error I keep getting, which I know I can fix by deleting the Media Cache folders. If I delete them and try to open a project, then get the error, the next time I open it I can't fix the Unlinked Media error by deleting the Media Cache folders, I assume since they're now empty because the project hadn't loaded properly the last time. This often means I have to open a project a minimum of 3 times to get it to work, sometimes more if I get the Video Play Modules error more than once.

If anyone has had a similar experience and/or has a solution, I'd very much appreciate it.

Report · May 23, 2017

1st, Read http://helpx.adobe.com/premiere-pro/kb/error---preludevideo-play-modules.html

-also AVG antivirus causes problems https://forums.adobe.com/thread/2138787

2nd, Dual video problems - Do you have dual graphics adapters?

Go to the Windows Control Panel and select Hardware and Sound and then select Device Manager... In Device manager you click the + sign to the left of Display Adapters... and see if 2 are listed

IF YES, read below

-http://forums.adobe.com/thread/1001579

-link to why http://forums.adobe.com/message/4685328

-Use BIOS http://forums.adobe.com/thread/1019004?tstart=0 to select a display adapter

-http://www.anandtech.com/show/4839/mobile-gpu-faceoff-amd-dynamic-switchable-graphics-vs-nvidia-opti...

Report · Jun 14, 2017

If you do in fact have dual graphics cards and have tried all of the solutions in Adobe's blog Error "Premiere Pro could not find any capable video play modules" | Startup but none of them work, I recommend reinstalling your Visual C++ Redistributable files. This solution has worked for me.

A detailed description of how to go about this process (on a 64-bit system) is as follows:

Under control panel > Programs and Features, uninstall every program that starts with "Microsoft Visual C++ Redistributable."
To gain access to the Visual Studio C++ Redistributable files from Microsoft (guaranteed to work), create a VisualStudio Account and subscribe to Visual Studio Dev Essentials. It's free, and it'll provide you access to the downloads you need.
Go to the "Downloads" tab and search each of the following items. You will need to download and install each of these individually as they have the same file names:
- Visual C++ 2005 SP1 Redistributable (x86)
- Visual C++ 2005 SP1 Redistributable (x64)
- Visual C++ 2008 SP1 Redistributable (x86)
- Visual C++ 2008 SP1 Redistributable (x64)
- Visual C++ 2010 SP1 Redistributable (x86)
- Visual C++ 2010 SP1 Redistributable (x64)
- Visual C++ 2012 Update 4 Redistributable (x86)
- Visual C++ 2012 Update 4 Redistributable (x64)
- Visual C++ 2013 Redistributable (x86)
- Visual C++ 2013 Redistributable (x64)
- Visual C++ 2017 Redistributable (x86)
- Visual C++ 2017 Redistributable (x64)
- If you are operating on a 32-bit system, then only install the x64 versions. 64-bit systems require both the x86 and x64 versions.
After double checking that all redistributables are installed (compare those installed in "Programs and Features" to the above list), restart your computer.
Open Premiere-- if you receive an error message upon startup, such as "the program can't start because MSVCR130.dll is missing from your computer," this means that you are lacking a redistributable, which in this example are the 2013 ones as indicated by the 13 in the file name.

The following websites were the ones I initially obtained guidance from, however the links in the Autodesk site are broken for a few of the downloads (hence the need for a VisualStudio Account):

Additional users have reported that using an installer from Majorgeeks is an efficient way to go about this process.

Best of luck!