No more preview after the last update

[luciano13769]

Hi,

after the last update (13.1) the clips that I filmed with my Phantom 4 (2720x1530, 25 fps) are no longer played in the program window.

This appens when the in project setting I select CUDA for the rendering and playing.

I have to switch to Mercury playback engine in order to play the clips properly.

With the others clips (filmed with Nikon 850, Nikon 750 and GoPro) I have no problems.

During the exporting the problem doesn't sussist.

I updated the Nvidia drivers (as suggested by Premiere) of my GTX 1050 to the last version.

Any suggestion?

Thanks!!!

Luciano

[Christian.Z]

Try clearing your cache and preview files. Manually.

[luciano13769]

Unfortunately it dosn't work...

[Christian.Z]

How did you update your GPU drivers? it's best to update from Nvidia and not through windows.
I suggest a free re-instal of the drivers.

[luciano13769]

Hi Christian,

I downloaded the updated drivers from Nvidia web site directly, I choose the video editor's version.

I will try to download and install the standard version.

[Brit.b · Accepted solution]

although this is related problem and not directly associated with CUDA,  I am still bewildered on why Adobe cannot update the software while leaving the render/preview files intact on existing projects. I have been using Premiere for more than 20 years. This was never a problem until about 2 years ago. With every update since I've had to delete all render files and re-render my sequences...some with 4k and many effects, taking many hours to re-render. My current timeline says it has 1 hour 22 minutes to complete the rendering (and I have a very fast system).

I have been trying to find an answer to these disappearing render files through forums and support (which has proven useless 50% of the time...and that's only if one can get through to them, a Sisyphean task). None of the suggestions on the thread: Is there any way to retain rendering files from the previous version?  have worked so far, including updating the video driver suggested above.

Why does this problem continue, unabated and unanswered?? I surely thought that there would be a fix by now.

[luciano13769]

Thank you so much Brit!

I've just re-render my entire project and now all the sequence are played properly in the program windows.

It's really boring but it works!!!

Many thanks again.

Luciano

[Brit.b]

I'm glad it helped. However I still am wondering why we need to re-render all sequences after an update. i never had to before 2 years ago, and I've been using this software for over 20 years.  This is the third update in a  year and I am spending many days and nights re-rendering all my many dozens of recent sequences, some taking several hours to re-render.

[luciano13769]

Unfortunately also in a new project I wasn't able to open 4k files in the source monitor.

I reinstalled the original Nvidia drivers in both version (creator and gamer) with no results.

So I decided to downgrade the version of Premiere to 13.0.2.

Now everything works properly.

I hope that someone in Adobe will take care about this huge problem.

[luciano13769]

Unfortunately also in a new project I wasn't able to open 4k files in the source monitor.

I reinstalled the original Nvidia drivers in both version (creator and gamer) with no results.

So I decided to downgrade the version of Premiere to 13.0.2.

Now everything works properly.

I hope that someone in Adobe will take care about this huge problem.