May 26th 2017 : I had a problem and I tried to open a chat with Adobe support, I could not do this since the page that gives you the option to chat
https://helpx.adobe.com/contact/support.html#support-anchor (Didn't show a chat or telephone option - just "community forums" (see the picture at the end)
On facebook I got the attention of a helpful Adobe employee (Thanks Max !) who said he would contact support and they would send me an email
May 31 : they sent an email asking me to reply with an email when would be an appropriate time to call me
Jun 1 : I responded telling them when they could get hold of me
No reply........Not even in the junk Mail
Jun 6th : I sent another email asking what was going on, I think I nudged Max from Adobe via Facebook and eventually....
Jun 14th : they contacted me and we talked by phone, the result of which was
==> " am forwarding your Concern to our customer services team .I will update you about the status"
Jun 20th : No response from Adobe - so I contacted Max again, and eventually got an email with a request for a status, they replied with
"It seems like everything is fine at our end . Your id works. Please try and check it from some other machine"
I did - on three browsers and two computers.....Their response
==> " I completely understand it .I will cross check it one more time with our CS team, (edited for briefness....) Kindly allow us 24 hours more"
Jun 21th : No response from Adobe, I sent an email and got a response
===> "I am unavailable today . I am on leave . I will send you an email tomorrow after confirming the status of your case"
Jun 27 : No response from Adobe, I sent an email and got a response
===>It has been forwarded to the right queue . They are working on your issue . Your ID has some issue and it would be fixed . You will receive an email once it is don
Jun 28th : A new email from someone else at Adobe, I gave them my phone number, they took control of the machine and recorded themselves trying to open a chat and getting the same result. They said they would come back to me.......
July 7th : sent an email askinh what was going on - no response from Adobe
July 17th : sent an email asking what was going on - no response from Adobe
Now I got a letter saying that my subscription is being renewed, I don't want to renew it, but although I can login at the adobe site, there is no option to cancel the plan, I'm told to contact Adobe - but I can't open a chat, and the two people I am in contact with are not responding to e-mails.......
SOMEONE AT ADOBE !!!!!!!
1. Please ensure my subscription is not renewed
2. Please sort out your mess, both in the product which has been unreliable since I started a ayear ago, and in your support.
3. I am very dissapointed, and even angry, I left Avid V5, hoping to find a good modern tool, indeed I found a good modern tool, with serious reliability issues, and a tendency to spurt out new features which are only half baked.....
I'll give Avid 8 a try and maybe once you guys get your act together have another look, or maybe have a look ay Davinci
A real pity....
1 Correct answer
The support page is poorly designed. When you go to Adobe.com/support, DON'T click on Premiere Pro on the first screen.
Instead, click on the Creative Cloud option.
I know.
2
Replies
The support page is poorly designed. When you go to Adobe.com/support, DON'T click on Premiere Pro on the first screen.
Instead, click on the Creative Cloud option.
I know.
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