No sound at all out of premiere

[andrzejgoulding]

I've looked up everything I can find on the subject and the sound is just simply NOT working in Premiere.

I've tried different headphones, every single possible setting I can change in Audio hardware, everything is set up properly.

Open any other program on the computer and audio is completely fine, including After Effects.

It's the same whether it's an mp4, .mov... so it's not a file-type issue.

The bars on the timeline are going up and down to the waveform so there is sound there and it is "playing" but I can't hear it at all. Basically makes Premiere completely unusable. Can't edit if I can't hear it.

I'm on a Macbook Pro on High Sierra.

[Peru Bob]

Try a different browser.  I just tried it and it was in the right side lower corner and stayed there as I scrolled the page.

[balanced_Dewdrop5ED0]

That's weird, i tried switching from Firefox to Chrome, still can't see the button 😕

[Peru Bob]

I see it on Chrome.

Are you here:

Contact Customer Care

[balanced_Dewdrop5ED0]

Ok got it, one of my plugins was locking it, sry

[rodneyb56060189]

using edge (come with windows 10 ) browser...

this link...

Adobe Help Center

toward bottom of page.

sign in as individual with your adobe account stuff ( same as what you use to come here )

[balanced_Dewdrop5ED0]

Hi all

Problem solved.

I deactivated the firefox plugin that was stopping me from seeing the bubble for technical support on the Adobe website.

We did a remote control session, and the technician did exactly as described in the solution given at the top of this thread, and it worked.

Thanks for the help everyone !