No sound on videos

Report · Mar 06, 2017

I just started using Premiere Pro. I dragged a video into the panel, and there is no sound with the video. The original was an .mov file, and i even tried with it converted to MP4, same problem. The video plays fine in all other programs. I've tried a huge list of troubleshooting suggestions, with no success. It seems like such a simple thing. i didn't have this problem when i used Live movie maker. Video is opened in it, and sound and video simply plays. What's the problem?

Report · Mar 09, 2017

https://forums.adobe.com/people/idar+lettrem wrote
"That's for music only isn't it? "
No. I use it often when dealing with 5.1 interleaved files from my sony (mts files)
Give it a try.

have you compared it with Handbrake?