working on a hp laptop windows 7
pr pro 2017 works fine
pr pro 2018 12.0.1 works fine.
i have a project created in pr 2018 12.1.1 that i need to open on my laptop.
it will not open.
i contact support and spend 1.5 hours going back and forth.
first the agent disabled my graphics card to get it to open. this causes my system to be to slow to edit.
he then plays it off as he did not do that and not sure why it is slow.
he then updates my driver on my graphics card nividia k2100m. it doesn't open with the updated drive, so he disconnects with me.
i re connect to adobe chat only to get the same jerk, who then ignores me. then tells me to contact Microsoft. i explain it is an adobe problem. he then ignores me again and disconnects me.
i finally get another person. they have me roll back to 12.0.1 and it opens! however 12.0.1 can't open a 12.1.1 project.
they disconnect from as well as i was waiting on the old version to load.
so i connect again, only to get the first person again! wtf adobe. he then tells me to use another computer. that was his answer.
then he says there is no fix for this.
so i'm telling my client that adobe has no fix to get their project open and they have to wait.
this is so unacceptable. i am beyond belief that adobe is adopting this kind of customer service.
so im sure i will lose my client over this. wonder if adobe wants to compensate me for my losses?
hey adobe, i also have emailed transcripts of the conversations if you want them.
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