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6 replies

MyerPj
Community Expert
MyerPjCommunity Expert
Community Expert
November 6, 2024

Feel free to elaborate at any time JD.

What did you do? Just starting PP with shift down doesn't fix anything by itself. What settings did you use?

What media, what OS, the Info Needed for Bug Report  , what have you tried?

 

J
JDChin
Participant
November 6, 2024

I tried this also, but it still hasn't worked...

MyerPj
Community Expert
MyerPjCommunity Expert
Community Expert
November 6, 2024

When you get the dialog holding shift, delete the cache. Do that for every update. If it doesn't work, you can try doing the shift again and reset your preferences.

J
JDChin
Participant
November 6, 2024

I'm having the same problem! What a nightmare! The suggestion to launch with shift pressed down didn't work... Can anyone help?

N
Nornes
Participating Frequently
October 24, 2024

I tried this and it did not work. 

M

Kevin-Monahan
Community Manager
Kevin-MonahanCommunity Manager
Community Manager
October 22, 2024

Hi @Leonardo35228994u5u4,

Thanks for the report. Welcome to the forum! Can you try launching with Shift pressed down? In the Reset Options box, choose to launch without third-party plug-ins. What happens? Let us know.

 

I hope that helps. Sorry for the problem.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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