P: Audio playback failed error code: 1609891836

[arleenl39123580]

Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?

[jsgibson09]

Hello, upon opening a new project with all my usually default settings, I attempted to import a clip and the audio will not show up on the timeline. I've checked to make sure the proper audio track is enabled yet still the issue persists. I tried playing the clip in the source monitor and I get an error message "premiere pro could not start audio playback. (Error code: -1609891836).

The only good news is that its the same error code every time I try (the last issue I had resulted in several diffrent error codes showing up each time it failed). Ive ensured that my audio settings are normal and correct, Ive also watched the clips on my pc to make sure they have the audio, which they do. I have searched high and low across the web and forums here but I havent seen anything that will help, though I've tried several solutions. 

[Kevin-Monahan]

Hello @jsgibson09,

Thanks for filing the bug report. I'm Kevin from Adobe Support. I am one of the moderators here.

The team would like to help you with the bug but may need more information from you to reproduce it. See: How do I write a bug report?

I hope the team can help you with this soon.

Take Care,
Kevin

[mstegner]

Hi,

Matt from Adobe here, can you provide an example file so a bug can be generated?  I will send you a private message if you cannot share a file publicly.

[jsgibson09]

Do you mean the file that I am trying to export, as in the clip itself, or a file showing the error that has occrued? I've provided a screenshot of the issue occuring but I can also send you the file in question. 

• Adobe Premiere Pro version number: 24.4.1 (Build 2)
  
• Operating system - Windows 11
• System Info: CPU, GPU, RAM, HD:

  • CPU: 11th Gen Intel(R) Core(TM) i5-11400 @ 2.60GHz 2.59 GHz

  • GPU: NVIDIA GeForce 1660 Super (Driver Ver. 31.0.15.5222)

  • RAM: 16GB

  • Hard Drive: (Project files save to drive with 290GB space & exports go to HDD w/ 3.72TB avail.)

• Video format: copied as is from video clip's properties screen.
  • File Path: Y:\Party Wolf Media\Party Wolf Podcast\ClipsReels\wine review.mp4
    Type: MPEG Movie
    File Size: 277.54 MB
    Image Size: 1920 x 1080
    Frame Rate: 47.71
    Source Audio Format: 48000 Hz - Compressed - Stereo
    Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
    Total Duration: 00:01:26:06
    Pixel Aspect Ratio: 1.0
    Alpha: None
    Color Space: Rec. 709
    Color Space Override: Off
    Input LUT: None
    Video Codec Type: MP4/MOV H.264 4:2:0
    Variable Frame Rate Detected
• Workflow details: Brand new project with only two clips in the library. Havent actually begun working because of audio issue. 
• Steps to reproduce - Step 1, start new project. step 2) flip sequence for vertical video. step 3) import clips, step 4) drag clip to timeline. step 5) wonder where the audio went. 
  
• Expected result - see both audio and video show up on the TL
• Actual result -  Only video shows up on the TL

[mstegner]

"Do you mean the file that I am trying to export"

The file you are attempting to IMPORT that is causing the bug.  So I can try and reproduce the issue on my end. If I na not reproduce the error internally, we can not attempt to debug it, and provide a fix.

[defaultowct0yvmuujv]

Hi, I have also encountered this issue. I've exported a ProRes MOV with audio from AE. When I try to import this MOV into PR, I get an error message when I attempt to play it in the source monitor. Additionally, if I drag and drop this MOV into the PR timeline, only the video track is included; the audio is missing. However, when I play this MOV in VLC, the audio works. I've never encountered this issue before, so it seems related to the new updates, as I am now on the newest version of PR 24.4.1 and AE 24.4.1.

[defaultowct0yvmuujv]

Ok, the issue is resolved on my end. It was just that my cache disk was full. After freeing some space, everything was working as expected. 

[jsgibson09]

I checked my cache and the drive I use is a drive with over 3TB of space. I cleacred the cache anyway just to check and the issue is still persisting. 

[Kevin-Monahan]

Hi @jsgibson09,

Is it possible to share a file with the team so that they can inspect it? Feel free to PM me a link if you'd like to keep it out of the public eye.

Thanks,
Kevin

[jsgibson09]

wine review.mp4
<>
Does this work?

[Kevin-Monahan]

No, sorry, I didn't receive that @jsgibson09 - Try uploading to Creative Cloud, DropBox, or Google Drive and PM me the link.

Cheers,
Kevin

[Littlest Pea]

I am having the same issue. I tried uninstalling and reinstalling, changing the format of the video, tried on an m2 macbook pro and an m3 macbook pro and same issue.

[jeffreyh26287439]

Whatever happened, corrupted my Premeire file.  Once I cleared the cache, made some room on my external drives (both my storage drive as well as the seperate drive I use for cache files), it seems to be working.  Creating a copy of the Premiere file did not work, nor did "save as."  I had to start completely over.

[jsgibson09]

I have tried to send a direct message to Kevin-Monahan with a google drive link, I've also tried uploading both the mp4 file and the adobe project file to my creative cloud but it says that it doesnt support the file type. I was out of town for a week and had hoped that maybe there would be more than this to go off of. but right now im paying for a product that hasnt been able to be fully utilized in months. I would really like some actual help. 

Someone tell me EXACTLY where AND how to send them the files to check on please. 

[TLWestgate68]

After the latest update my Premiere Pro will not read, display, nor playback audio from MP4 files. I receive the following error code -1609891836.

BRAW and MOV files are fine. After Effects also does not read/play audio from MP4s. But Audition will read the audio tracks. This is on my Windows 10 machine.

The same MP4 files, however, play and edit fine on my Macbook. What gives?

[Jervision]

i have the same problem bud am stuck how to fix it do you know how i can fix it? problem code 1609891836

[Sumeet Kumar Choubey]

Hi arleenl39123580,

We're sorry about the poor experience. Please let us know the exact version of Premiere Pro & the OS that you are using. Also, please share a screenshot of Audio Hardware preferences in Premiere Pro (Edit > Preferences > Audio Hardware). 

Thanks,

Sumeet

[Kevin-Monahan]

Hello @arleenl39123580,

Thanks for filing the bug report and providing all the information. I hope the team will respond soon with a solution for you. Please provide further details to help them reproduce your issue. See, How do I write a bug report?

Sorry for the frustration.

Thanks,
Kevin

[jsgibson09]

I have this same issue on my PC, I tried solving it a month (June 3rd) ago and posted on here for help with no luck. Surprisingly, the project I was trying to create works on my older, less powerful laptop with less RAM and no graphics card. it seems to be a new update as when I made my ticket, I dont believe there were any, but now I've seen a few. 

I think one person figured their issue out and posted it. maybe it'll help you.

https://community.adobe.com/t5/premiere-pro-bugs/source-clip-audio-won-t-import/idi-p/14659486

[neilw16441096]

I'm having the same issue with playback and also exporting audio. I've had to output via Media Encoder to get rendered audio in my exported videos. I've run the system compatability and no issues reported there.

macOS Monterey 12.7.5

iMac Retina 5K 27-inch 2019

3.6 GHz 8-core Intel i9

Ram 72 GB 2667 MHz DDR4

Radeon Pro 580X 8 GB

Neil Wieteska

[Sumeet Kumar Choubey]

Hi Neil Wieteska,

We're sorry to hear about this. Is this happening with any specific media or all of them? Could you please share a download link for one of the sample media with which you are experiencing this issue? It will help us to diagnose the issue properly.

Thanks,

Sumeet

[neilw16441096]

It happens with mp4. Also with wav and audio on a prores file. Afraid I can't share due to client material.

[Sumeet Kumar Choubey]

Hi TLWestgate68,

We're sorry to hear about this. Let us know the exact version of Premiere Pro & After Effects that you are using. Could you please also share a download link for one of the sample mp4 media with which you are experiencing this issue? It will help us to diagnose the issue properly.

Thanks,

Sumeet

[neilw16441096]

Also, no issue with any of these files in other applications 

[Sumeet Kumar Choubey]

Thanks for the details. Please share the exact version of Premiere Pro that you are using & the camera/external recorder on which these files were captured. Also, for testing purposes, please try disabling hardware accelerated decoding (Premiere Pro > Settings > Media) to check if it's working properly. Please note that you would need to restart Premiere Pro after disabling it from Settings.

-Sumeet