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P: Audio playback failed error code: 1609891836

arleenl39123580
Community Beginner ,
Jul 02, 2024 Jul 02, 2024

Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?

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correct answers 1 Correct answer

Vivacious_Sunrise0D44
New Here , Aug 04, 2024 Aug 04, 2024

Hi, I had the same problem and I solved it. I hope you can do it the same way I did:

If you go to Preferences -> Media Cache, I discovered that the cache was being stored on my "(D:) drive" but my "(D:) drive" was full. In that case, I think premiere prioritized the image because there wasn’t enough space to import the sounds. My solution? As absurd as it sounds... was to delete the games. I managed to free up 130GB of disk space, and when I reopened Premiere, the error "1609891836" stopped appea

...
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jamieclarke Adobe Employee
Adobe Employee ,
Oct 24, 2024 Oct 24, 2024

updating status

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Joel22727921qmmw
New Here ,
Nov 21, 2024 Nov 21, 2024

omg thank you this worked straight away

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Danny286306852w8b
New Here ,
Mar 12, 2025 Mar 12, 2025

Please specify the cache file and database path, then it will be resolved.

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chrisr3240
New Here ,
Mar 19, 2025 Mar 19, 2025

Here's how I fixed it. Launch Premiere but don't open any projects. Go to Edit>Preferences>Media Cache. Remove Media Cache Files>click delete. Delete all media cache files.

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aleksandr_3031
New Here ,
May 03, 2025 May 03, 2025
In Response To aleksandr_3031
Thank you
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aleksandr_3031
New Here ,
May 03, 2025 May 03, 2025
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In Response To aleksandr_3031
Buffer load pause ,
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