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Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?
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Hi, I had the same problem and I solved it. I hope you can do it the same way I did:
If you go to Preferences -> Media Cache, I discovered that the cache was being stored on my "(D:) drive" but my "(D:) drive" was full. In that case, I think premiere prioritized the image because there wasn’t enough space to import the sounds. My solution? As absurd as it sounds... was to delete the games. I managed to free up 130GB of disk space, and when I reopened Premiere, the error "1609891836" stopped appea
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Hi @TLWestgate68 and @TLWestgate68,
i have heard that this error is triggered because the drive where your media cache is saved is full. You might first note the media cache's location and delete any files stacking up there. You can even press Shift at launch and delete all the media cache from the Reset Options dialog box. See if deleting items on the media cache drive (including the current and recent media cache files) might help squash this bug. Let me know!
Thanks,
Kevin
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omg thank you this worked straight away