• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
10

P: Audio playback failed error code: 1609891836

Community Beginner ,
Jul 02, 2024 Jul 02, 2024

Copy link to clipboard

Copied

Any video I upload gets the 'audio playback failed' error message (and says Premiere Pro could not start audio playback errror code 1609891836) when you click play. The app doesn't recognise audio in any of my videos and wouldn't even play. Please see attached image. Can you please help me troubleshoot?

Views

8.8K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Aug 04, 2024 Aug 04, 2024

Hi, I had the same problem and I solved it. I hope you can do it the same way I did:

If you go to Preferences -> Media Cache, I discovered that the cache was being stored on my "(D:) drive" but my "(D:) drive" was full. In that case, I think premiere prioritized the image because there wasn’t enough space to import the sounds. My solution? As absurd as it sounds... was to delete the games. I managed to free up 130GB of disk space, and when I reopened Premiere, the error "1609891836" stopped appea

...

Votes

Translate

Translate

correct answers 2 Pinned Replies

Adobe Employee , Aug 08, 2024 Aug 08, 2024

Hi @TLWestgate68 and @TLWestgate68,

i have heard that this error is triggered because the drive where your media cache is saved is full. You might first note the media cache's location and delete any files stacking up there. You can even press Shift at launch and delete all the media cache from the Reset Options dialog box. See if deleting items on the media cache drive (including the current and recent media cache files) might help squash this bug. Let me know!

 

Thanks,
Kevin

Votes

Translate

Translate
Adobe Employee , Oct 24, 2024 Oct 24, 2024

updating status

Votes

Translate

Translate
Adobe Employee ,
Oct 24, 2024 Oct 24, 2024

Copy link to clipboard

Copied

updating status

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 21, 2024 Nov 21, 2024

Copy link to clipboard

Copied

LATEST

omg thank you this worked straight away

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines