Panels freezing in Premiere Pro CC 2018

[Peter Hutch]

I've posted about this before but didn't receive a solution and the problem persists. Basically, every now and then the panels of my Premiere freeze. The best example I can give of this is in this image:

This is what happens after I open the project file again. If I press play, the footage does play and I can see it and my timeline, but it always takes pressing play to see any changes I make after this bug occurs. So, if I were to cut a piece of footage in the timeline with the slice tool, I will only see the slice line once I press play again, like so:

As you can imagine, this really slows down editing to the point of frustration and makes meeting deadlines so much more difficult.

On this occasion, I noted that the bug occurred when I imported a particular piece of audio. I was working around it for a while by simply undoing in the import or restarting from a previous save point. But I know it's not a file issue, this has occurred on a number of different projects, all after importing something (either audio, or a jpg, whatever).

Any help at all in helping me rectify this would be appreciated. FYI, this bug started occurring in PP 12.1 and persists even after the 12.1.1 update.

[excited_Genie16B8]

That looks like a redraw error.  Check your GPU driver.  Might need to update.

[kulpreet singh · Accepted solution]

Hi Peter,

We are sorry for this annoying issue.

Have you checked if you have the latest video drivers installed, as suggested by Jim_Simon.

If you already have the latest drivers, reset the workspace or reset the Premiere Pro's Preferences.

Let us know if that helps.

Thanks,

Kulpreet Singh

[Peter Hutch]

Hi Kulpreet,

Thanks very much for your advice. It does appear that resetting the workspace has done the trick, and I have also updated my drivers (though I have certainly updated my drivers several times since the first time this has happened). If the problem does occur again, then I shall reset Premiere Pro's Preferences as you also suggested.

Many thanks for your solution.

[kulpreet singh]

You are welcome.